Mark LeRose Ford — Local services in Sutton

I had bought a Ford at another dealership, but had always got my service done at this location. The service was excellent. Yesterday I had a different experience. I went to this local dealership to buy a brand new truck. I arrived, and walked through the parking lot for 20-30 minutes looking at trucks. Thinking eventually a salesman would come and introduce himself and start the sale. I never did see anyone. I could see people walking around inside, but not one person came out to talk to me. I have owned Ford's my whole life, but when service like this happens, it may be time for a change. It was, I went up the interstate 5 miles, and spent my money where they want to sell vehicles. Sorry Mark LeRose Ford, you just lost 50k yesterday. The many times I bragged your service department up, I was hoping I could do the same for your salesman also. That's hard to do when you never even see one. Best of luck...

I cannot say enough good things about Tyler. I am an out of state buyer and he went above and beyond in terms of communication and support,Tyler set me every piece of information I requested in a very prompt and courteous manner. My vehicle search was multi state and my experience with salesman overall was much less than desirable. Tyler however, stood apart from the rest and exemplified customer service in every way. I think it is important to note that I unfortunately did not purchase a vehicle from Mark LeRose Ford but still felt it worth to mention Tyler and the service he provided. I sincerely hope that Mark LeRose Ford knows what they have in Tyler and take good care of him. Thank you again Tyler and sorry that I went with...

Quite possibly the biggest joke of a service department. My family was traveling from GA to PA and experienced car trouble in our expedition. I met them there at 8am Monday morning simply asking if they could look at it. Was told no they were booked for the day. Understandable, but when I asked if there was anyway possible just to have them read codes from the vehicle was met with a firm no, and they wouldn’t be able to look at it for a week. I looked into the shop as I was leaving. 1 vehicle inside of the shop plenty of open bays and technicians just standing around. Seems like this dealership doesn’t believe in morals and values especially for a person traveling and...