Rent-A-Center — Local services in Tarrant

I would have given the store 5 ⭐️ but there is a male employee who is not professional at all and sometimes who you hiring to run your company matters!! But I want to brag about Jasmine she is a great employee and she truly knows how to talk to her customers! I am someone who has been a loyal paying customer since like August of 2024 and after Christmas just put me back a little and I didn’t have all of the payment! Well there was a guy on the team that just didn’t care to stop and listen and look at my pay history and see I’ve been making my payments and I had half my payment but not all and he was ready to just come pick up my things he was like well come get your stuff when you have the money. I mean just rude telling me he not jumping no bridge with me I mean just wrong, and he is the one star yall didn’t get!!!

I asked to speak with Jasmine and she helped me she was so professional and understanding and she helped me keep my things and as soon as I got money I called her and made a payment. So if you go speak with Jasmine because she is the one that will help you!! Thank you Jasmine for...

Stay away from the store like the plague try to get a TV twice from them the first time they didn’t show up till way after the window of delivery time. No call no contact just knocked on the door and said we’re here with the TV after I’ve waited all morning for them to bring it was supposed to be between 10 and 12 did not show up after 2 o’clock Second time that I was won’t give a second chance I decided I will go get it and pick it up. They didn’t have the model I wanted but at another store, Jasmine swore up-and-down that it would be there Saturday for me to pick up our raft Saturday band the store manager didn’t know anything about it had to contact Jasmine her excuse was she forgot to send the guys to go get it they don’t follow through with. What they say lack of communication with the customers the district manager is great but the store and he’s completely revamp. People needs to be let go and new people need to be brought in or the store needs to be...

Service was okay I rented a sofa seating loveseat and when I call them back to come pick it up because I was getting another sofas and loveseat did I did not have to pay monthly for they said it was coming that day and it never showed up and then Saturday when I went in the store I found out that they have not even started the process I'll put it in a system so that was going to charge me for another month that next day. Then they told me it was running behind but when I passed by the store there was two trucks sitting there doing nothing I rate them two stars for the simple fact that the loveseat and sofa set what's very nice Quality Furniture but that service and the way they handle things was horrible they need...