CVS — Local services in Taunton

My review was hidden, most likely flagged by the employee who was so awful to me and did not appreciate similar treatment. Sorry your feelings are hurt, here is a totally Google compliant list of my interactions with this cvs pharm tech, on 4/27. Small piece of info, this is over an allergy medication that cvs sells a 30day supply of in 5mg tabs for about $40, I had an rx for this medicine and a GoodRx code for a 90day supply for about $20. I was able to get my rx, but not at CVS.

This employee:

Told me my medication was not being manufactured by anyone so she could not order it Immediately contradicted herself by telling me my medicine was actually behind me on the shelves, cvs brand 40 bucks Tried to convince me the reason they couldn't fill my script with that medication behind me on the shelves was because they were split into two 5mg doses you take in a 24hr period for all day allergy relief. It is still 10mg/day, whether you split that dose up into 1, 2, or 5mg tablets, it is still a total of 300mg of the active ingredient in a 30day supply. This math was beyond her, and she insulted my intelligence by trying to convince me this was somehow "double the medicine." Repeatedly brought up that I can just buy this medicine OTC... For $40 for one month supply. Yes, I'm on a budget, thanks. When I'd finally had enough and told her I'd take my business elsewhere she laughed and said okay I asked for identifying info for a complaint, she said I wasn't getting that, that there was no manager available, and then yelled BYE at me like she was auditioning for mean girls and not at her place of work.

There was a manager, and I was entitled to identifying information to complain about this person.

Do not use this cvs pharmacy, others are fine, I got my covid vaccine at a cvs in another location, and everyone there was professional and kind. It's this particular pharmacy, and it's not just this person, the actual pharmacist here was standing behind her ignoring her lying to me, being rude to me, and blatantly mocking my financial situation. I've also had bad interactions with that pharmacist while picking up my parents prescriptions, which I've asked them to fill from another pharmacy for safety at this point because you need to have more trust than this in the people who handle your medication....

Today I went to pick up my photo order after I received an automated voicemail saying they were ready. The photos were from disposable cameras that I dropped off in early July from our wedding in June. When I arrived, the manager, Sean, said that they were in fact not ready and that he'd call me when they were. This was upsetting because I had waited over a month for them, and driven to CVS after getting a voicemail saying they were ready. Soon after arriving back home, the manager, Sean, calls and tells me that the voicemail was a mistake and TELLS me that the photos were picked up on July 20th. What? This made absolutely no sense to me. He repeated that I had already picked them up. I reiterated to him that I do not have any of my wedding photos and never picked them up. He told me he'd do more digging and let me know. Soon after that strange conversation, he calls back again and tells me that he DID find my pictures. There was no apology for the confusion, which was disappointing for a manager. However he did end up offering them for free in the end, after he hid in his office upstairs and watched my husband and I check out at the register from the cameras. (The employee told us he was watching us..weird). He did not apologize, and avoided speaking to us in person. We only ended up getting 14 pictures out of 80, and dealt with such confusion, thinking that CVS had given our photos away to someone else. Instead of the manager of the store speaking to the customer in person after all of this, it was disappointing that he opted to hide somewhere and have an employee...

have used the pharmacy for years but apparently they do not know how to handle dual insurances correctly. contacted corporate and was told it was corrected and that pharmacy should be able to see it, pharmacist says this is not correct and they have no means of communication concerning billing with corporate. If so, this flies in the face of integrated medicine and all large corporation communications policies that I am aware of, something seems like I am being told false information by the ignorant on one side or the other, guessing the problem is local. Will post back if I get it corrected, but at the moment this pharmacy is unable to correctly bill dual insurances (primary and secondary) even with coordination of benefits set up with all insurance companies and CVS at the corporate level. Online CVS documentation states that the local pharmacy must contact corporate. When I brought this up, local pharm flatly declined and stated this was not the process, that the customer was responsible to ensure their billing paperwork was correct with corporate. I have never had such a bad experience with CVS. Will be moving pharmacies soon as I am tired of the laziness which is shown here in terms of following published CVS policy...