Hannaford — Local services in Taunton

This store and certain departments went downhill after the owner’s of Stop & Shop purchased Hannaford. The quality from the fish department has been awful, so much so that I stopped buying fresh fish because the last 2 or 3 times I had bad experiences. I got sick after eating their farm raised salmon and had to throw out their baked haddock as it came out rubbery after cooking it. What’s also been most frustrating is the continuous running out of or not having in stock of items in the deli department. After Covid happened the store got rid of the servings served by the pound of certain items of salads etc. instead the deli department put these items into prepackage items that made it more costly and easier to run out of product. For example I can’t buy half a pound of chicken salad. I have to buy a full pound container. Not to mention they always run out of chicken and their meals to go. Which brings me to the complete screw up of their hannaford to go service. The store couldn’t provide me with items I ordered from their deli department. I ordered 2 plain chicken cutlets for $7.99 the day before pickup. They weren’t available and the store tried to substitute it with a chicken parmesan meal for two for $14.99. Twice the amount of what I ordered and not close to the same thing. This store doesn’t care about your budge or needs and departments like the deli cannot be bothered to keep up...

TWO visits in a row, double charged for items one $10 item and another over $5 item. This last visit, today’s date ( See Attached Photos) while at customer service to get credit back, l dealt with Fran Jackson. She was very quick and disrespectful to me, at one point stating “You are mad, because you are not getting cash back “ This is so inappropriate to say to a customer. I am a customer who spends on average $100 twice a week here & is a part of the awards program. After l was hassled regarding getting my money back for something l didn’t receive, l went to my vehicle to put my groceries in the car. I then returned to ask what the name was of the staff member who l just spoke to. ( Fran Jackson had her name badge turned backwards, so it was not visible to customers ) When l returned, l witnessed her in a huddle with the cashier and bagger who l had just cashed out with, Fran pointed over to me and they all stopped speaking. Not sure if they think this is a joke, but l don’t need and will not put up with this disrespect and hassle to receive my money back. I contacted the manager via email close to six hours ago, when l sent the email at approximately 12 noon, with no response. Keep in mind, there are a few other grocery stores in the area, that l am sure won’t mind taking my $200 a week. I will share this experience with family...

Went to the deli to grab the pre-made and packaged lunch meats and when we realized there was no land-o-lakes white cheese there were four employees behind the deli counter cutting meats. I asked the woman “are you folks open” she replied “no we closed at 7pm” she then abruptly turned and walked away. All I was going to ask was are you, or can you get us some cheese. Instead I stood there looking at these employees who had zero customer service skills as they carried on with a conversation of “do these customers see the sign? Or do they look to see when the deli closes” then carry on laughing about it!! I can honestly say based on this attitude and the lack of care and customer service I can promise you I just spent my last penny at Hannafords going forward. I don’t think it would have been to much to ask “is there anything I can get for you” and sell us the cheese they clearly didn’t stock out front!! I’ve never seen this type of poor customer service at their competitors. So moving forward I will no longer shop there and will take my business elsewhere. I even took a photo I wish...