Neruas Beauty Shop Inc. — Local services in Taunton

My experience was OK here the stylists was nice. The hairstyle wasn’t quite like the picture that I showed but it wasn’t bad .now what I didnt like was the fact that I had to sit here and wait for the owner to answer their phone to figure out how much I owe them. She was called several times . this is not the first time this happened. I came another time, and I had to stay in there for at least will it 10 minutes until the stylist just made up a Price because the owners never answer. Then, when we finally got the owner on the phone, the price was totally changed from what was on the website and not only that I was charged for a treatment when I only wanted a wash . I was told the treatment is automatic I just feel like they should’ve been more communication on their services. I’ve never been to a Salon wear a treatment is automatically included. Usually treatments are the clients choice. I don’t like surprises .what if didn’t have the money that they wanted. so when you post something online that should be the price and I feel like the stylist call her so that the owner can just make up whatever price she wants to ,then they tell me, the card machine is broken down. All of that should’ve been discussed before I even sat in the chair because what if I didn’t have cash or cash app then what ? I ended up paying. The price I was given for taking down my single braids was85 which I thought was good that was what was on the website, then I got four cornrows done with extensions and that ended up being 120...

Honestly, I really never write reviews, but I want to save someone for going through the experience I went through. I went to go get my hair blowdried and straightened and a cut for my birthday. And the bigger older lady with glasses, Did not know What she was doing and the owner should’ve never allowed her to do my hair. I went for a simple wash and blow dry. The woman did not fully blow dry my hair, and when she tried to start straightening it, I told her that it was still wet. She stopped and said that “it was because my ears were cold” Like no, I could feel that my hair was still wet so I told her to go back and when she straightened my hair, she kept going over it with the heat even when I told her I didn’t want her to keep going over it. It’s been three weeks since I washed my hair and I can still smell the burnt hair. DO NOT COME HERE TO GET YOUR HAIR BLOW DRIED AND STRAIGHTEN.

Granted, the lady said they would give me a deep treatment and free protective style. Should I trust them back with my hair again since they messed it up, but it sucks that I have to go through this from my beautiful curls due to lack of experienced hairstylist or even jealous hairstylists in this location. Granted it is just hair and what doesn’t kill you makes you smarter and stronger! Only God knows why that inexperienced unprofessional hairstylist applied so much...

NEVER AGAIN. I went to Nerua’a about 6 months ago and I’m still suffering from what happened. Long story short I came in for a touch up relaxer which she left on for over an hour. She then convinced me a needed a trim even though I had one a month before. She then proceeded to give me a cut and layers that I didn’t ask for. The whole service lasted about 5 hours and she passed me off to every stylist in the salon for no reason. No one was busy. I was told my service would be $80 but I ended up paying $140 for the touch up and cut I didn’t want. I ended up paying around $240 because I had to tip every stylist that touched my head. Today I was looking at my hair in the mirror and I made the awful decision to shave it. The damage is too far gone to my hair. It doesn’t lay correctly and reacts in a way it didn’t before I visited Nerua. Not to mention the cuts and burns I got on my scalp when a 15 minute touch up stays on for an hour to “process”. I really wish I spoke up sooner, this morning I looked in the mirror and cried for about 20 minutes. I’ve made very bad decisions regarding my hair but this salon trip was definitely the worst. Relaxed...