Ace Washer Supplies Inc — Local services in Terre Haute

Let me say that up until recently I have been happy with the service of ACE. However, now I am very frustrated and tired of taking time off to accommodate their business at my expense. It is difficult to get anything repaired if you actually work for a living. Service calls are not available on the weekends or evenings. Thus we have to take off work to accommodate their schedule. I had already taken two days off work only to have them cancel the service call late in the morning. The first time was a "family emergency" on the part of what must be the only repair person. Fine, those things can happen and I completely understand. The second time, the repairman called me a week later on the day of the appointment at 11:45 a.m. Again, I'd taken the day off to accommodate their schedule. He explained he'd like to save us both some time and frustration since this was the second repair of the ice maker, under warranty and within 3 months, and would like to order a new one. Great. Why didn't ACE just do that the week before when the prior appointment was cancelled and he could have made this appointment with the new part AND I wouldn't have had to take another day off work? Once again, we scheduled another appointment. It is supposed to happen today Hopefully, this one will be kept and the ice maker will finally be repaired.

Again, we have worked with ace in the past and they have done good work. I have no complaints with their past work. The repairman was pleasant and efficient. What I don't understand is why they can't figure out a schedule where they rotate repair work to accommodate a bi-weekly or even monthly service on an evening or weekend for people that work. The discussion with the gentleman that schedules all our appointments was less than satisfactory. He commented that it was warranty work, a thirty minute drive for his repairman, and that they make less money on warranty work since they have a contract with LG. After throwing out several options he rejected, he commented that "it doesn't sound like we are going to be able to do the repair work and followed it up with we'd really like to be able to do the work." Really? I commented that it really didn't sound like it.

ACE took the contract with LG to make more money. But, those statements lead me to believe he cares less about customers who buy extended warranties on products than those who don't. Maybe ACE should drop the contract with LG. (By the way, sir, my taking off work on THREE occasions to accommodate your worker's schedule cost me money as well. At my daily rate, we are now around $1,000 of MY TIME. Don't whine to me about having to pay your worker overtime if they came later or making less because it is contracted work. I accommodated you!) Perhaps you should think about flexible scheduling; hiring another repairman if you are that busy, or dropping the LG contract if it is such an inconvenience. Unless something dramatic changes, I can't see using them again. Strongly considering contacting LG regarding the matter. However, I will wait to see how the latest...

I called Ace for my washer on 3/5/25 when it wouldn't agitate. Technician Josh who came out was very rude & at first tried saying nothing was wrong. I MADE him stay until I loaded the washer with some items & had it fill up. Obviously there was a problem which he diagnosed as a bad hub.

On 3/10/25 they came back out to install the "hub" that was supposed to be wrong with it. Today (4/30/25) my washer is not working again & you can tell from the noise it has to do with the hub/agitator. I called to request service believing it should be covered by warranty & asked for a different service person than who came out the first time. The lady put me on hold then gets back on saying that the tech told me when he was out that there was a problem with the washer spindle. I was NEVER told this during either visit & there is no notation of this on my paperwork. I told her he never said this & she put him on the phone. Josh gets on the phone being extremely rude & flat out lying... claiming on one hand he doesn't really remember the service call but on the other saying he told me my spindle was worn out. He was extremely rude & combatative on the phone, besides lying about the spindle. He also said that if it was broke then it's because I overloaded it.

Why would I pay $250 for a repair in March that wasn't going to fix my issue & would leave the spindle bad? Beyond that, I have a like new washer in my detached garage that I could have just swapped out if needed.

Aces billing practices are also suspect. I was charged a $99 service fee to come out plus being charged service time to try & figure out what the problem is (a service charge typically is what's charged to come out & diagnose your problem). Once my part came in I was charged for the part & once again for the supposed time to install (even though the washer was left disassembled on 3/5/25) the new part. I paid them $250 for a faulty diagnosis&/or repair that only lasted 50 days & the part itself only cost $39. Pretty sad when a business won't warranty their work for more than 50 days & allows their tech to speak rudely to a customer on the phone & flat out lie to them.

Stay far away from Ace...

I will NEVER shop at this establishment again! I had an issue with my oven and believed the element was out, I wanted to patron at a local business, so I went to Ace Washer. The gentleman that helped me was really nice and seemed really helpful. He gave me the part I needed and told me if I had ANY issues to come back and see him and it would be taken care of. I replaced the element, only to have my oven still unusable. I attempted to return the element to receive my $50 back, only to be told I can ONLY have store credit, which was NOT what I was told on the original visit. I was then told that I should have just had my old element tested, WHICH WAS NEVER MENTIONED!!! How do I know that is even possible?! When I mention this, the same gentleman that helped originally tells me he doesn't always mention that, well of course not, then how could you rip someone off for $50 for a part you paid MAYBE $10. My grandma has already said she will be helping me buy a new oven, but guess who it won't be from, a company that has to LIE to make a sale. I'm a young, single mother and full time biochemistry student, $50 is a lot of money to me. I've learned a very valuable lesson. That I should have bought the same exact part off of Amazon for only $20. Lesson learned, thanks Ace Washer!! I hope you enjoy your $40 of profit, I'll be sure to mention to my daughter how she couldn't go on her school field trip because you guys needed the money more. Needless to say, I left this establishment in...