Kroger — Local services in Terre Haute

Did you know that when you are checking out and go to pay at the self checkout, and it says... "help is on the way" when you didn't ask for help it's because it or someone thinks you stole or are stealing something? Yeah, me either until tonight.

I have no other choice but to use the self checkout thing. 2. I had once before opted to drive clear across town because there is ALWAYS an issue at this store.

I could go on but I've said something before if you cared you'd do something. In fact you decided to close at night instead of remaining open 24 hours. I get it, i do. To a point. When you start insulting customers they stop coming.

You should also have the person alerted that's working the self checkout that the register is telling the customer HELP is in the way, when in fact NO ONE is coming because the employee isn't told.

Bye bye Kroger.

I know nothing about customer service. No one ever listens to anything I say, yet I'm constantly saying I told you so.

I will say that whoever was working it tonight, young girl, very nice, very positive, did a great job because they were busy, paging any available cashier to the front, no one came. She needs a raise. The man who usually works at night when i go in, has braids or dreds, needs a promotion also. Same when he's doing it. In fact I've left before when i see he's not there because I'm not dealing with it. It being whatever is going to go wrong, which is usually the help is on the way when i didn't ask for any yet I'm waiting for no...

First time I ordered groceries for pickup (Fort Harrison), they substituted some of my items & rather than charging my EBT card, they charged my regular bank card for them. And there were quite a few substitutions. I did give them another chance bc they did credit my Kroger account for what they charged to the wrong card. Second time around (25th & Wabash), I get there to pick up my groceries & the pickup spots are hardly marked at all. So in the dark, with the very inadequate amount of lighting that they have in their parking lot, we drove around for 5 minutes & finally had to call before we could find the pickup spot. Then I couldn't log into their app to pick up my groceries. Not even from the text that they had sent me. It kept telling me there was a portal error. So I had to call back. I don't know if you've ever tried to get past the Kroger robot but it's almost impossible. She asks the same questions 300 times & when you say you'd like a person she says oh but I can help you. No you can't, robot lady. We've established this on the repetitive roller coaster ride of the past 5 minutes. On top of all that, their coupons usually only take the price down to what it is normally at other stores. Sometimes their deals r really good with the app coupons. But it's a pain to hafta clip em. And if u buy other stuff, you end up spending what you saved on their inflated prices for...

I went to the Kroger on Wabash and had a whole cart full of groceries. This was in the evening at 9p.m. we got done shopping and headed for check out. No lanes were open but self check out. I went up to the lady and asked her for someone to check us out. She immediately said there is no one. I proceeded to ring up my stuff and it was about the 7th item I scanned when the lady opened up a lane for a customer that had half a cart. A lot less stuff than I had. When I looked at the worker she told me that the lady was in a hurry but she will get me a second cart. I felt very discriminated against. Why couldn't the lady open the lane for me but opened a lane for someone else? It took us 45min to check out because we had to wait for the lady to come and scan her card so we could continue ringing up our stuff. She had to come over more than 5 times. I felt very low. I will be shopping somewhere else from now on. The lady was very...