McCoy's Building Supply — Local services in Terrell

I had always heard that McCoy's Building Materials would go out of their way to assist and make a customer experience memorable in all the right ways! I got to experience that firsthand today, I pulled into a McCoys in Terrell next to one of the major big box stores which I went to First and unable to get any real assistance left. I stopped at McCoy's to see if they had any scrap material, I needed to block a load in my truck I asked one of the ladies at the counter who got one of the yard guys to help me told him what I was doing and he said to follow him on back into the yard. He found a piece cut it and gave it to me, I asked how much I owe prepared to pay for the material. The young man said that'll be no charge, I was surprised and grateful and told him so, he said just come on back we'll help you any way we can. That's a level of customer service that is truly hard to come by these days. I will remember this store for their hospitality and willingness to go above and...

While my overall experience with the store has probably been a solid 3.5 over the years, the service I get from Ray every time I talk to him is outstanding.

Several days ago I was in looking for some very specific pieces of rebar, and while they didn't have him Ray gave me several suggestions that I might be able to use. Today I bumped into him in the grocery store and he approached me to make sure I had found what I needed for my project. This guy talks to dozens if not hundreds of people a week, and he still remembered what it was that I (a random retail customer, not a business customer) was looking for. These days that level of customer service is incredibly rare and...

On 2 different occasion's I have visited your store the 1st time I was shopping for paint and there were 2 employees and no other customers in the store the to employees did absolutely nothing to help me and just set behind the paint counter talking. The 2nd occasion I was shopping for bolts And could not find what I wanted I could not get any help and finely a girl came over and asked if everything was OK and I said no that I was attempting to find a specific bolt she was of no assistance at all and I left the store as the 1st time I have made no purchases there due to the lack of help lack of the assistance and inability to find what I was...