Audiowerks Inc — Local services in Tewksbury

I was having trouble with my Bluetooth microphone on my Advent OTOCAM2 navigation system. I called Audiovox International in New York about the issue, the tech told me that it could be one of 3 things. 1. The Microphone, 2 The harnesses for the microphone or 3. The head unit itself. So they recommended me to go to Audiowerks in Tewkesbury, to either troubleshoot the issue or buy the microphone or harness. So I drove there and Javier came out spent a good 30 minutes to an hour on his own time, pulled my microphone out, tested a new one, that did not work so he pulled the head unit and checked the wiring noticing that part of the harness that the microphone was plugged into was unplugged from the head unit therefore I could get and receive calls but could not be heard. Once he plugged part of the the harness that was unplugged from the HU he plugged my old microphone in , had me call him on his cell phone and everything worked. He then rerouted my microphone, and reinstalled my Navigation System back into the dash free of charge. He provided tremendous customer service, was very friendly, and was happy to see me happy that the issue was resolved. So a huge thank you to Javier and Audiowerks. I will go there for all of my automotive audio needs and would recommend...

I JUST WANT TO START OFF BY SAYING THANK YOU FOR BEING THE PROFESSIONAL COMPANY I’VE SEEN AT BIKE WEEK YEAR AFTER YEAR LOOKING AT YOUR BIKES AND SYSTEMS. TWO MONTHS AGO I HAD YOU INSTALL A SET OF SPEAKERS AND IT JUST SO HAPPEN THEY BLEW. I CALLED YOU THIS MORNING AND BECAUSE YOU WERE GOING TO BE SLAMMED THE NEXT 3 WEEKS WITH BIKE WEEK COMING UP YOU SAID BRING YOUR BIKE RIGHT IN WE WILL TAKE CARE OF YOU AND HONOR THE WARRANTY. THEY GAVE ME ZERO HASSLE AND ALSO HAD YOU INSTAL A NEW AMP WHILE YOU WERE DOING IT. WHEN IT CAME TIME TO GET THE WORK DONE I AUTOMATICALLY THOUGHT OF YOU GUYS CAUSE I JUST HAD THAT FEELING I’D GET THE BEST IN THE BUSINESS AND I FEEL AS THOUGH I DID. BOTH TIMES I WENT IN THERE EVERYONE HAD A GREAT ATTITUDE, WICKED KNOWLEDGEABLE AND EASY TO DEAL WITH. THIS MARINE RECOMMENDS THIS CREW TO ANY VETERANS OUT THERE THEY TREAT YOU WITH OLD...

Outstanding service! Very happy with my sound system. The guys did not do wrong by me at all! I highly recommend them for any service they offer! Best in the business and they were very technical and trust and more important very knowledgeable in this field. I’ve had a few sound systems over the year and when I came to them I was in a real jam up. The boys got me right and now my Honda slaps hard with the kenwood I have installed. I had previous equipment already set up just unfortunately it had died on me 2 weeks into install from help of a buddy / co worker. These guys do not mess around! They diagnosed the problem and fixed it ! No issues at all! Love the bass and boy does it hit hard. Thank you! Will most likely come by to get other work done between my car and my wife’s car...