United States Postal Service — Local services in Texarkana

I've tried for two months now to get my mail forwarded to my new address which is 5 hours away from Texarkana. I went in person once to the Texarkana, Texas USPS and submitted my forwarding request and showed my driver's licence to the clerk. After moving I received a card at the new address that said I had not verified my ID and no mail would be sent. I then went online and submitted the form that way. I paid $1.10 to verify my ID and waited. Nothing came. I called the 1-800 number for USPS and was given a case number but they had no record of anything. I then went to my new address post office and submitted a third mail forwarding request thinking that I would start over again. It was suggested that I call Texarkana USPS on Robinson Road to get their help. Whether you call morning or afternoon no one ever answers. It goes to voicemail and then says that the answering machine is turned off. Customer service at the Texarkana, Texas USPS Robinson Road is non existent. The postmaster at my new address said they will not respond to her phone calls or...

Not only is it taking over 2 months to forward my mail from that raggedy town and lazy post office, they still have my mail and denying TO FORWARD ALL MY OF MAIL because the place USED TO BE A BUSINESS. The carrier VERIFIED to AMBER THOMAS (postal clerk) 3-times that PEOPLE ARE LIVING IN THAT DILAPIDATED -OVERPRICED EX-BUILDING SUITES! THEY ARE NOW APARTMENTS!! THERE IS A SIGN IN FRONT: APARTMENTS FOR RENT! I WAS IN APT #A! I WAS TRANSFERRED TO HER RUDE(FAKE ) SUPERVISOR WHO KEPT HANGING UP IN MY FACE!. (NO LONGER TIME TO BE SWEET & DORMANT, BECAUSE I GOT NOWHERE). I was advised here at my NEW Post Office, to NO LONGER FILL OUT A CHANGE OF ADDRESS FORM BECAUSE IT GETS STUCK IN A LOOP! Well, that's not what Amber said. She told me to fill out another one and she will now (last week-AFTER DEC.29TH, 2017), change it in the system from business to residential! Wow, I only have a check and insurance cards that was mailed to me- that's all! ...

We love our regular postal carrier—she’s fantastic and always does a great job. However, anytime someone else is delivering, things go completely wrong.

We were sitting by the window one day and watched the carrier drive by, only to receive a notification saying they attempted delivery but no one was available—which was absolutely not true. On top of that, in our neighborhood, mail often ends up at the wrong address, and it’s frustrating to have to track it down.

The last straw was when I ordered a book that was marked as delivered, but no one in the neighborhood has seen it—not even me. It feels like the carrier decided to keep it for themselves.

This inconsistency in service is unacceptable, and it’s disappointing considering how reliable our...