H-E-B Pharmacy — Local services in The Woodlands

I’m usually not the type of person to leave a review but this is ridiculous. I’ve been diabetic and taking the same medication for YEARS- I just picked up my insulin from the pharmacy and saw 2 out of 4 boxes clearly look old/faded, as if they’ve been in the sun (and pretty beat up) Insulin needs to be kept in a fridge, so this was an obvious concern as it will not work properly if it’s ever been overheated. I hadn’t even left the parking lot, saw what was in my bag and immediately drove back through the drive thru to ask to exchange the insulin for different boxes, as this is 3 months worth of medication that affects my daily life. ELLIE was extremely rude and told me there was nothing wrong with the medication. I was in the middle of talking and she just walked off with an attitude, after waiting for about 15 minutes she came back to the window with an attitude again and threw two “new” boxes in a bag which were the exact same boxes as before trying to pass them back off on me. At that point, I just asked if I could return them and fill at another pharmacy. She told me she wouldn’t and couldn’t do that and said she would grab the pharmacist and let her “deal with the situation”, without have even spoken to me the pharmacist then came to the window with an attitude and told me if they exchanged the medication that they would have to throw it away…….I asked if I could just please have boxes that didn’t look faded and she said “Fine. That’s fine” ROLLED HER EYES and let Ellie finish gathering my medicine. In the end, she still gave me a box I’m not comfortable using and I will never fill another prescription at this pharmacy again. Both of these ladies were rude to me, HEB really needs to interview their...

I arrived 5 minutes after they closed. I needed to pick up my order and the metal gate was already shut. I asked from the gate if there was any chance I could still pick up and apologized for arriving after they closed. Without hesitation the gentleman said "of course, happy to help"... I was not expecting that response. Was actually caught off guard. Not only did they help me, they spent more time there than they needed to, they made sure my pick up was correct, that I knew what I was getting and even walked my purchase to me. Beyond impressed with this pharmacy. They didn't realize I had to drive 45 minutes because my pharmacy was out of what I needed. Left a great impression on me and made my weekend end with an...

My doctor's office called in the prescription. Arrived at HEB about 10 minutes later advised that the prescription was called in and was told 5-10 minutes. Waited for 30 minutes in the little lobby. Only then was I asked if I am waiting on a prescription. My point is, as soon as the prescription is ready, call me up. Don't make me wait until there are zero customers in the line. Very disappointed in the customer...