Computer Doctor — Local services in Thornton Township

So I went here because I have two laptops that had loose ac jacks. I knew this when I dropped them off. I was using a third battery to charge them. One computer also had a cracked screen. Anyway the repairs totaled almost $400 so I just asked for the laptops back and paid the $76 diagnostics. The next work day I turn on the computer with the cracked screen and it's inoperable. I email them and they ask me to bring it in. I do so and as I suspected the computer works but the screen was not replaced correctly. The person at the front desk implies that it worked when I picked it up (which is untrue I would not have taken it broken and I didn't break it). She proceeds to tell me that no one is there to look at it and he'll probably call the next day...the other person kept insisting (no he'll be back tonight.). In the end it was an arduous adventure. It took 30 minutes to drop it off..two lengthy convos and an email to discuss the problem (a loose ac jack?). And the jibe was off...not respectful of my time at all. Plus the computer was WORSE/inoperable after they looked at it. Others have had this happen to them per yelps reviews. I am just going to go else where. DON'T WASTE YOUR...

After shelling out $150.00 to a big box computer store for a "diagnostic" fee and then learning I would have to shell out another $99.00 for backing up my data, $119.00 for an OS and $90.00 for a hard drive, I took my laptop home. My son highly recommended Computer Doctor and so I took my laptop there. They charged me $36.00 for a diagnostic fee BUT that fee would be applied to my bill. Not only did they install a solid state hard drive and a new OS BUT they also were able to retrieve my data off my old hard drive and transfer it to the new hard drive. After applying the $36.00 diagnostic fee my final bill was $214.00. I AM SO HAPPY !!!! The techs were thorough, incredibly saavy and extremely professional. They did the work in 2 days and over $400.00 less! RUN, DON'T WALK, to these pros who REALLY know what they're doing!!!! I am a...

My Dell would not open. Took it to the Computer Doctor. Sydney got it going with a few moves. She indicated there is certainly a problem. Turned out the Windows program was corrupted. Reloaded and working pretty well. Down side was losing the original desktop. All previous document and photo files were backed up and re-entered. I don't think I lost anything in the transition. Price was very acceptable for the work done. Should get a couple of more years out...