L & M Jewelers Co. — Local services in Thornton Township

I highly recommend L & M Jewelers. The customer service provided by Mike, Carrie, and their staff is outstanding and they go out of their way to make your experience first class. It is a very comfortable, friendly environment to shop in. Also, they do a fantastic job replacing watch batteries and will do it in a timely fashion while you wait.They have a large selection of both men's and women's Bulova watches and can order from the catalog if you want something that they don't have. The jewelry has a nice price range so that you are able to find something within your budget. I have been shopping there for years and would not go...

I went here to get gold wedding bands downsized for my son and daughter-in-law to be. The bands came back thinner. I believe they skimmed gold off of them. I suspect to use it for other work. I suggest weighing your jewelry before and after. Weigh them there in front / with them and take pictures with a ruler in your pictures. I was upset for months after the work was done and even today, a couple years later, enough to post this review. I gave them time to rectify the situation, but they did nothing. I wore those rings for 20 years. I know how wide my bands were. The look and feel was...

Mike is something else. Customer service is above a 10. Our 50 anniversary was approaching, I asked Mike to order clock I selected. Didn't make it by our anniversary. He was so apologetic and understanding. When I went to pick up when he was able to get manufacturer to locate and get to the store.....he just said,no charge....... that's Marshall Field's kind of service and something I never wanted or expected..... that's a local business that I will promote and thank and of course my better half is very happy as well....