Le Creuset Outlet Store — Local services in Tinton Falls

In all across America, there have been so far 2 that have horrendous service. 1 in the Midwest, and this would be the one for East coast. The manager is lackluster, one female employees lies to you about start and stop dates on events to urge you to purchase items right away, and continue lying to you despite being clearly wrong, no apologies given, another is completely rude over the phone. Yet they speak amongst each other like rainbows and butterflies.

This is the type of sales environment that’s common in the 90s. They ignore you when they see you have a return (a right of a customer within 45 days of being unsatisfied), they ignore you when they’re not sure if you’re going to purchase anything, but when they see you start taking interest on items, they’ll sweet talk you and start pulling items off the shelves before you’re even sure if you want it. And they’ll be even sweeter if they see you make a large purchase.

The quality of items here at the store are also horrendous. Many of their first quality items have very large pinholes and/or scratches. The sales associate who lied about the store event end-date, swore that their first item pots shouldn’t have any visual imperfections at all…. Well I showed her all of it in the store, and she played coy. Many of their second quality items in the clearance section have deep scratches that according to Le Creuset’s standards, is to be deemed “unsafe” to eat off of. Yet these people sell them. I have no idea why they take all of them out of their box yet don’t make sure they place them properly on the shelves. I have never seen so many plates deeply scratched on the eating surface - worse quality than even the plates Creuset plates at Home Goods.

Be careful buying over the phone as well. Sales associates won’t look over item to warn you of any damage. They’re just eager to...

This is a great location if you buy. A shop from hell if you try to return.

All Le Creuset outlets are like that. When you buy, they hand you the box, give you an apparent assurance that everything’s perfect inside (albeit Le Creuset itself claims the hand made nature of their products would rarely appear the same perfect shape). They rarely open the box for you, let alone offering you a detail visual inspection of the item.

When you try to return, however, they would carefully inspect the item to death to a point, it’s just loony. Every single excuse they could found to refuse the return, they will use. With some luck, they will insult you too as if you are a liar. For example, if they see any scratch, they will blame you and claim the item cannot be resold, thus, cannot be returned.

So, please do yourself a favor. Those people at Le Creuset Outlets cannot be trusted, no matter how nice they talk when you buy. Insist on opening the box, have detail inspection of the item before paying. Because, your good deed and trust will only punish you if you...

After looking around a specialty retail store that carries this brand but did not have the item I was looking for, a sales associate whispered to me I could try looking at Le Creuset’s Outlet store. Upon arriving, I noticed they were having a storewide sale inside. I was looking for a specific dutch oven (Sauteuse) so that we can not only braise our beloved meats but have a more multifunctional one.

Due to the President’s Sale where most items were between 30% - 40% off, we came at a very busy time. Yet through the madness, the sales associates were all patient and very accomodating.

Things are grouped by style and they offer the more popular colors. Happy to conclude, they did have my Sauteuse in Marseille Blue.

This outlet store carries everything from bakeware, cookware, and its accessories, kitchen tools, to tabletop. This small but mighty store carries it all!

All the associates were wearing masks and there were plenty of liquid hand sanitizers found near every set of displays. So are recipe cards to help you tell your family, "what's...