Shirleys True Value Hardware — Local services in Tisbury

This store is great to find anything quick without searching for other stores or on-line first. That is a huge advantage.

But, my biggest concern is the Cash receipt and missing items after scanning. First, they tend to keep the price higher than other retailers' prices even a little more pennies or a couple of bucks extra. Then, the cashers are trained to encourage the customers to pay with cash to get the benefit of 10% off. Now, that doesn't work, really. Here is why;

Since I frequently visit the store, and, realized that they do not disclose what I purchased in the receipts, I feel like I am losing more money and cannot track what I purchased by comparing the receipt with the items I did not get back after scanning!

Everything is typed as DEPT001 T1 $xx.xx. After the items are scanned, some of the items are missing in the bag. BUT! There is no way to go back to ask about these missing items (seeing everrtyhing is typed as DEPT001 T1, and my list shows, say, more than several items, see 1. above) And, when I paid with cash to opt to get that 10% discount, the receipt shows NO Discount, and, the items are marked $xx.99 as the original prices (before tax), and then, the full tax is added. (Do they really pay the tax?) Why do they keep 2 price system? That I believe is wrong in Tax system, and, why don't we get 10% off as promised after all?

*As I said, the items are all typed as DEPT001 on the receipt, VAGUELY, and, there is NO WAY TO GO BACK AND DEMAND for the deduction or dispute over the missing items. This is a CHEAT to me.

The staff are mostly friendly, separately. However, this woman cashier at the back cashier desk (parking lot side) is xenophobic. But, that has nothing to do with this receipt or cash prefered system issues - I find them quite disturbing.

*Double pricing, FALSE CASH DISCOUNT, Mishandling and missing scanned (paid) items at the cashier keeps me raise the red flags more as I go there each time..

I want to support an "honest" (transparent) local business. But, this is not one, from my own...

Shirley's is the best. The staff is always willing to help you find what you need...and do it with a smile. We just purchased a Webber Gas Grill and got it at a better price than the big box stores. They put it together, delivered it and tested it as part of their personalized customer service.

We also needed to hang a clothes rack in an outside shower and brought it in to Jesse. He though it needed to have holes drilled in it so it could be screwed to the wall. When we asked who could do it, he said just leave it and we will do it for you.

They do just about anything to help the customer. Highly...

The most popular place on Martha’s Vineyard? The Black Dog in one of its ubiquitous iterations? The Gay Head cliffs? Mad Martha’s? Nay I say!! Shirley’s hardware is my answer. I don’t believe a single room in any house on the island hasn’t been connected somehow to Shirley’s, before or after the advent of Ice Cream. And the nice and helpful people who run it...