Verizon — Local services in Titusville

I've enjoyed Verizon. My mother just passed away. I needed to cancel her prepaid phone. I called in, and mentioned this. They did not offer me a refund or prorate that would go back into her checking account. After the cancellation, I asked about a refund because she hasn't been able to use the service before it even renewed, be cause she has been dead. They said,"We can not refund, prorate, or issue you a credit because we have already canceled the service. I have also spoken to my supervisor and there's nothing we can do."

I'm pretty pissed. A financial transaction can happen regardless of whether you have services with someone. And they never made their protocols apparent to me before they canceled the service. Why didn't you (Verizon) realize that I would want a refund for her unused service, realize that you wouldn't be able to give it to me after the service was canceled, and then put the two together to tell me about the conflict so I could tell you, refund her account first, then cancel the service ...

I have my own unlimited plan with verizon, and I am shopping around to...

came in to get a sim changeout on my iPhone, walked out with a new phone through a trade. this sounds good at first, but i not only had to pay multiple fees that made the phone trade not as good, but even after I was told the phone would stay unlocked and would be allowed to change carriers, I am now locked into Verizon for three years due to the trade deal not being properly explained. sales and sly tactics are more important at this store than honesty, I would give them two stars for just giving me the phone trade and being honest about the phone capabilities, but I was also told a bunch of lies about the iPhone 14 having a touch sensor where the E-Sim antenna is at, the 5G being "so much better than my (old) phone", and the notch is different than the 12 (which it maybe is by a 8-16th of an inch). I am very unhappy and I hope other take my warning: do not come here unless you are assertive, research everything whether its a plan, trade or general purchase, and read all of the fine print before you sign anything, no matter what anyone...

TERRIBLE customer service. An independent store. Refused to replace a simple screen saver under warranty without us having the old one (which fell off). When my wife just got up to leave, I raised my voice (to her) and said enough of this BS, just replace the damn thing and I would pay for it rather than go home to get the old one and return to the store. So the rep refused to assist us- refused to give us his name or his supervisors name, no other reps offered to assist. Said we needed to "respect" him....and yes I raised my voice to him now too... What he forgot is we are the customer, he needs to respect us and try to resolve the issue, not refuse service. Then he called me an "old man" and locked us out of the store! I called Verizon corporate, went back to the door and gave him the phone to talk to them and he hung up on them as well. Great service for the 400/ month we pay Verizon.... I have reported him to Verizon and we will see how they respond.... that will determine if we keep Verizon or go...