AT&T Store — Local services in Toccoa

I have come in numerous times to see the same girl sitting on her phone having personal conversations.i have been assisted by her numerous times,Each time there’s an issue.She eats full meals on the floor with customers, can she not eat in the back?Does the store lack a break room or something??very unprofessional, the entire times I dealt with her ,she’s always on the phone with someone talking about her personal business and the other person on the phone is hearing my account issues and my phone issues,where is customer privacy?????I don’t care about your baby daddy drama or someone fighting,I wantED my phone fixed!!!To not be greeted because she is on her phone having a personal conversation is beyond me.“Elyssia on her badge or leelee as everyone is calling her” idk her name, She didn’t give me her name , as she was called gives terrible customer service.She kept spitting in a bottle Filthy filthy filthy.I did not feel appreciated as a customer and she lacks the ability to do her job.She was also more worried about greeting men that would come in then speaking to her customer,I felt neglected and a bother,I could not get her to have a conversation with me,She was on a personal phone call the entire interaction or speaking with male customers!!!was not greeting the females,!She had no clue what she was talking about for sales!!She messed my entire account up!!She changed my plan,took off my discount,all without my knowledge!I ended up having to go to ethans to get my phone fixed!!!!I I don’t plan on ever coming back here,This is THE WORST customer service experience I have ever experienced,Please don’t get asssited by whatever her name was bc clearly the name on the badge...

WOW and I mean it - Amazingly helpful!! If you need help with your phone THIS IS THE PLACE!! I just took a friend to get a new AT&T phone. We bought the phone at Walmart & immediately drove to the Toccoa, AT&T store. Fantastic group of folks. They were great when I called earlier to ask which phone would be a good choice. Wayne & I discussed the choices & he offered pointers of each & how I could come to the store after buying a Walmart AT&T phone if we needed more help. And we did! They were extremely patient and understood my friend needed a bit of help - Joy took time to set up an monthly auto-pay - transferred files from her old T-Mobile hardly working phone to the new one and took extra time to show my friend the simple swipes to get from one app to the other. Talk about going Above and Beyond what most stores do nowadays.... I am impressed. I Highly recommend this AT&T Toccoa store in particular for your AT&T needs. Besides being intelligent, you can see and watch the employees working together for what I consider the Good of the Customer. Even the store itself had a friendly atmosphere. It's almost impossible to find these qualities these days - Employees that care about the customer. We had a totally wonderful experience. Again I recommend speaking to Any of the employee at this store. Each one took time to say hello to us and although the store was quite busy the entire time we were treated like gold. Thank you AT&T Toccoa store. You made my day and helped my friend get a phone that will work at her house and one she can understand how to make it work. Thank you. You are definitely on my...

Monica was great!! Very helpful and we finished everything up in the store in a reasonable amount of time!! Update: the above statement is true, however my husband (not tech savy) went back a couple days later for assistance with a transfer of phones. He was assured by the manager multiple times that it was transferred. She asked him to check everything, when you first get a phone you have to log into all this stuff and he wasn't sure what all to check. The new phone had a alert that said only 45% transferred/transfer fail. They kept the old phone and erased it, even though we had at least two weeks to mail it in. When we got home the contacts were all the contacts from my phone not his, he lost all numbers, all texts, and all photos from the past 2.5 years. This was a primarily business phone. I understand that he holds responsibility for not "checking everything", but the manager took no responsibility at all and didn't take the time to double check the phone itself. If that had been done then the notification about a failed transfer would have been caught, and we would have been advised to hang on to old phone until we could verify we had everything that we needed. When we called no responsibility was taken, no apology, nothing. It was all "His Fault". Just because it is a smartphone era, doesn't mean that every customer is smartphone savvy. It would be helpful to prompt customers to check your contacts, text, and pics at minimum. Or encourage your customer to hang on to the old phone for a couple of days "Just in case". That would be good...