Chick-fil-A — Restaurant in Toccoa

Burnt chicken filets! I have friends in the restaurant business, and I also have worked in the restaurant business, and these appear to be cooked ahead, dipped again in oil to warm up the already fried filets, and then serving them double fried in order to get food out quicker in a rush. Not happy. This is not the way Chick-fil-A runs their businesses and unfortunately, this Chick-fil-A will go out of business if corporate does not correct the behavior now. Other possibility is not changing the grease. In any event, the chicken filets are burnt crisp and overcooked. I stopped going. Just click on the picture to enlarge and take a look at the sandwich. The replacement was exactly the same, and she said they all were that way, which signifies cooked ahead and redipped in oil a second time. If you are in the restaurant business, then you know "exactly" what I am talking about. Please do not call me and CONFRONT me like your manager already did when I was sick as a dog. That behavior should never be accepted at a Christian-run business. The drive through is slow and I am guessing that is why they are precooking and redipping in oil to burn the filets. Has happened more than once and ONLY at the Toccoa Chick-fil-A. Waited forever, then waited in a parking spot, then asked for a refund because the replacement sandwich was exactly the same, if not worse. Mgr stated all the chicken was like that. (No other Chick-fil-A is overcooked like that.) No juicy. Hard as a rock. Appalled, alarmed,...

So- not even comparing this location to other fast food places, just other Chick-fil-a's.... they are struggling. I love Chick-fil-a, so much that I spend too much time and money there... Signature Rewards member, if that means anything to anyone or grants perspective. They have recently opened( less than 6 months old), but they can't seem to get it together. Wait times are long, even when they are not busy, my co workers and I compare stories about orders they have gotten wrong, and the staff seems disinterested in helping and would rather hold side-bar conversations with their co-workers. It's a small town, I get it... but they have such a great opportunity if they would just get it together. I'll be honest, I typically will not stop here for breakfast and go to the one in Lavonia.... I'll only stop if this is what my co-workers want for lunch. They also only offer delivery through Door Dash and, at this time, do not offer the namesake...

We ordered our food for Dine in on 09/29/25 @ 12:48 p.m. My husband went to pay & realized he couldn't find his debit card. I went out to the work truck (boxtruck) to see if I possibly had the card in my purse. I did, thank God. By the time I found the debit card the guy that took our order (Michael) had already paid for it himself. The kindness of this gentleman was unexpected but its nice to know their is still patient, caring & understanding individuals in this world! We offered to pay him back for our meal once we found the debit card & Michael respectfully declined our offer. All he asked for in return was for us to "pay it forward" to someone else!! My husband & myself practice this "pay it forward" motion as often as we can. Something so simple in such a terrible world we live in. Great job, Michael!! Thanks for reminding us that small gestures go...