Banter by Piercing Pagoda — Local services in Toledo

Manager at location located in Toledo, Oh, is very unprofessional and rude. There are 2 locations in the mall.....go to the location by the food court, save yourself the time of having to argue, and or go through what I had to experience. I purchased a necklace and warranty. On my recent visit I was going to do, what I thought would be a simple exchange since I had ALL my original paperwork, including receipt and warranty. NOT the case. Manager preceded to tell me that my necklace did not "LOOK" like their merchandise. And it just got worse there after. Luckily the location by the food court was able to help me without yelling at me and treating me like I was a scammer in front of the other customers and their co workers. Unfortunately I had to give a star but if it were up to me it would have been 0 due to her unprofessionalism...

Shya was AMAZING! I came by just looking around, and she completely changed my shopping experience. She was super helpful, patient, and really knew her stuff when it came to the jewelry. I told her the kind of style I was into, and she helped me find the perfect piece without being pushy or overbearing.

She made the whole process smooth and fun, gave great suggestions, and even helped me stay within my budget. I could tell she genuinely wanted me to leave happy, and I definitely did. Her customer service was top tier.

If you’re shopping at Piercing Pagoda, make sure you ask for Shya—she’ll take care of you and make sure you leave with something you love. I’ll definitely be back...

Very bad customer service!! The assistant manager at Franklin park mall location (by the food court) was very argumentative and unprofessional. My ring that I purchased a warranty on the diamond has fell out twice. I went to get it replaced and instead of being of help she was too busy telling me what I can't do and that I had to purchase a new warranty. The assistant manager was very rude and unprofessional the way she spoke to me. I asked for the store manager's information and she refused to give it to me and refused to give me her name. I spend way too much money with them to be...