Hollister Co. — Local services in Toledo

We went to the Franklin Park Toledo Ohio store and had awful customer service. We needed the size on the mannequin to complete an outfit. When we asked the store associate we were told they are “never allowed to remove the mannequin’s items.” I found this odd as we have actually had an item removed from a mannequin in the past. I then proceeded to ask for the store manager who not only refused to remove the shirt we needed from the mannequin, but also refused to provide me her name as “it’s against store policy to give out names.’ She went as far as to say “Hollister encourages us to NOT provide our names.” When asked “so you would rather lose a sale?” The manager confirmed saying “Yep, have a good day, bye” and looked at the store associate and started laughing. We left without any purchase we will NOT be going back. Hollister Co. you need to do some secret shopping and see just how your store associates work at the Franklin Park store. I can only imagine how much business you are losing. Awful, just awful. And the staff should be fired. Not...

Absolutely awful service! If I could give 0 stars I would! We came in specifically for an outfit, the top needed to be taken off the manikin which they have done for my family and others many times. When we asked the lady to take it off she told us she couldn’t due to “policy”. We asked for a manager to confirm and another employee acted as the manager and agreed with her coworker. When we asked for a name the “manager” told us it was yet again another “policy” and she can’t give out her name. This is no way to treat customers and I’m not totally convinced that one of the girls wanted the top for themselves. We have shopped here for years and I will...

Emily was the best cashier , unfortunately we are very disappointed in the manager that would not do an even exchange because with the jeanwash was not the same. Long story short the zipper broke on a pair of jeans I Bought online last week on sale. Maybe big corporations should consider customer over an 8 dollar difference and make decisions accordingly. As of this wasn’t bad enough I was asked to pay exact change and had to use My credit card. Props to Emily for her shared vision to elevate the customer experience over self Benefit. You need more employees like her at the Franklin park...