Michaels — Local services in Toledo

Went to pick up my package delivered by UPS from here. I've done this in the past and all the times I've done this I have had issues with getting my package... They take 10 or more minutes just to find it, and ask if it could be under another name. All the packages I picked up from there from UPS have had more than one sticker with my name on it. And that's with me showing my ID with my face on it so they can see I am who I say I am and yet I always run into an issue with getting my package. Every time it takes more than one employee to find my package. I think they should learn how to hire more people who actually know how to read and do their...

I walked in to get a cart, the dirty carts were in my way in order to get to the clean carts. They all were scattered everywhere where. I continued to walk inside the store and no one was available to help or asking to help. I continued to shop and headed to the regigister when I was done. There was 1 cashier & 8 customers waiting. This is not customer service!!! I had worked 10 hours, I was tired and wanted to get home. Eventually after about 5 minutes another cashier came, but then she shutdown for no reason and customers were getting passed. So then she reopen after a couple of minutes. Customer service is going down...

While I shop at Michael’s frequently, I will not visit this store anymore. After doing a typical in-store pickup, I realized when I got home I was missing an item — that was roughly $4. I immediately called and explained and the girl on the phone who said to come back in and bring the entire order to the desk, which I did at my inconvenience but I was in a rush to finish my project. The manager then proceeded to talk extremely rude to me, and essentially accused me of trying to steal from them — a $4 item. Seriously? I walked out almost in tears due to the way I was treated. I would rather drive to another location than be...