Alpine Electronics of America — Local services in Torrance

Unfortunately, I have had a terrible experience with Alpine as well as their customer service.

Purchased an all in one, sub/dsp/amp. Paid a quality shop to install it and tune. Once complete there was a vicious sound like a Cicada coming out of the front left dash. Shop advised they installed it correctly and advised there is a problem with the unit.

Called alpine who advised to check the connections and removed the tune. Would do anything at this point to get the sound to go away. Even removed that speaker. Removing the tune did not cure the issue.

Dealt with this for a few months before going to another shop who took apart my dash 3 times and was looked over for 5 hours. Issue ended up being the unit and the harness was getting interference from my ac controls. Paid them to wrap up the controls to lessen the noise did not cure my issue.

Called into alpine to at least get an exchange for a product that would work in my case. Product is not defective just a won’t work with my car and its quirks. Associate escalated the issue and advised nothing could be done. Never received a call back. Truly useless customer service who is won’t help a customer who spent thousand on their product and installation of said product. Not purchasing their products...

Even though the performance of Apline products is usually ok to good, There are a lot of other companies that have equal or better products. The reason I give Alpine 2 stars is because of their lack of quality control AND documentation control. My head unit came with programming instructions that did not work. I scoured the internet and tried programming instructions for other models until I found one that worked. (NOT GOOD!) I also was in need for an owner's manual for an older alarm system and noticed that whole tribes of other people are looking unsuccessfully for the same thing. So tech support is also nonexistent. I think I'll take one...

Alpine has some of the worst customer-facing staff I have ever encountered. Calling their tech support line is a joke, as the techs are incompetent and useless, and the customer service line is just as bad. Was provided completely contradictory information about the same issue by 2 different techs, and told by four different reps, over 4 different phone calls with customer service, that I would receive a call back, yet not a single follow up call resulted. Clearly, Alpine is investing little to nothing in quality hiring and properly training customer-facing staff. Very...