Symmetry Salon & Spa — Local services in Towamencin Township

My experience for my first time here was beyond horrible. Besides being recommended to me by a friend of mine, it all went downhill with the lack of knowledgable stylist Maggie, I had. She was personally recommended by the owner and allegedly 'does amazing work!' Well I would like to see what work she has done because she was god awful. I came in with plenty of pictures and thoroughly voiced what I wanted. It must have been her first day on the floor because she had to stop what she was doing to constantly ask other ppl what to do. I understand if you have a quick question and want to ask your peers, but not for every aspect of the appointment. Throughout my time there I asked her if everything was going well, that that color was coming out nicely, and she reassured me everything was going well and was 'so excited for the color'. She had issues with it lightening up, I asked if the dryer would help, it seems like she needed her hand held the entire time like a toddler. The color which she convinced me to do the balayage technique which came out splotchy, yellow and completely not like the picture. This technique is obviously new to her so perhaps she should've practiced more before she went to offering it to clients. Fast forward to the monstrosity of the hair cut she gave me. I explained what kind of hair I have to help her and her cut was way off. Her 'bangs' were pathetic and it's not reassuring to a client when I ask for them, and she has to run over to someone else and ask how to cut them. She cut the bangs exactly how I told her NOT to and when she tried to 'fix them' she butchered them even more. When she could see I was not happy she became very snippy and said that she "did what I asked" & that she "cut them to guidelines". No she failed horribly, miserably and the scary fact is that she thought she did a good job! Except that she wouldn't even hold up a mirror showing me the back of my hair to show me how horrible it looked, I had to wait for another salon who had to correct her mess to do that. I tried to give her the benefit of the doubt but when I voiced my dissatisfaction to the owner she also got very argumentative with me. Like I'm the one who messed up. I had to go to another salon to fix this nightmare and waste more money, and the stylist there said "what did she do to you?? This is horrible and so amateur." Needless to say, I will never come back and to the point that I don't want anyone in that salon coming near my head to even correct it. If the owner vouches that she does amazing and wonderful work then that's a serious concern, even after I told her that My hair needs to be left to the pros. This goes to show that I should've stayed at a real salon and not one that will just hire anyone, knowledgable or not. I wish I could rate this 0 because that's what it deserves for stylists, & lack of...

I booked an appointment for a balayage unfortunately the result looked more like traditional highlights, I informed the stylist that I wanted something that would grow out nicely. I shared reference photos at the consultation and the actual appointment. I tried to communicate the soft, blended look I was going for, but it didn’t come through in the final result. I booked a balayage and paid a premium price expecting a soft, natural blend. Instead, I left with harsh, stripey highlights that looked nothing like what I asked for(see photo reference)

To her credit, the stylist did offer to fix it — which I appreciated — but even after the correction, the color still didn’t feel right and left me unhappy with how my hair looked. additionally, I wasn’t even able to get my hair blown out or styled at the end because I had to leave for a prior commitment. I walked out with half wet, unstyled hair, unsure how it even looked until much later (I also believe i was also charged for the blowout ). I don’t think the service reflected the price or the standard I expected, I now feel I’ll need to go to another salon for a full color correction.

I really wanted to love my hair, but I left feeling disappointed with how...

I have been going to this salon for about 2 years now and my stylist Cady is outstanding! She is very intent on developing a relationship with her clients and listening to your personal hair goals. Cady has achieved my goal each time and sometimes even exceeds it! I feel like these days it can be scary to try to find a new stylist or branch out because you want your hair to look the way you envision it- and getting it colored or cut can be scary when you don’t know the person you are trusting with your hair. I can speak true that Cady will go out of her way to develop this trusting relationship with you. I can say it’s also not just Cady, but I have also seen the same people sitting in the chairs of other stylists (Olivia, Kelly, Krissy, Janine) that not only trust them with their hair but with their personal life as well! The girls here all make you feel welcome and a part of their family. I am blessed to have found a great stylist and a great salon! (Also just wanted to add it’s always so clean and well kept. They are constantly sweeping the floors and making sure the salon is...