1800Fix.com — Local services in Town/Village of Harrison

Absolutely terrible experience. I went there a few months ago, and I had an old iPad 1st generation. I wanted to trade it in and get an iPhone 6 fixed, and put a SIM card in. He declined the trade in as he said “People won’t buy iPads that are 1st generation,” but from what I remember, he was selling the same thing in the glass cases. The iPhone 6 had a bad screen with black spots on it. I wanted to put a Verizon SIM in the phone. I already have a line on my Apple Watch, and he said I could call Verizon and they would send a SIM card. I went to the Verizon store after and they said we can’t do that. He was asking to put a screen protector on for about 30 dollars I remember. I declined after he said that to put a new screen it would be 100 dollars. Please, find another store and he will lie and he doesn’t care about you. He just wants your money. He also owns Wireless Zone next door, which is the same exact thing. I’m pretty sure one of these stores is just so if you don’t like one, you go to the other not knowing it’s...

UPDATE: Feel I had the WOOL PULLED OVER MY EYES. Below you see my RAVING, 5 star review. I continued going to Pat, believing the, "I'll be honest with you...", cost competitive jargon. Even believed us friends to an extent. Until he abused the trust I placed in him charging as high as 250% markup on goods and services. Falling for the smile cost me $400+ for a $200 screen repair (confirmed at 6 local competitors). I will never go back. I would caution everyone to challenge the prices they are given. Google, google, google everything!!!

The owner, Pat is one of the warmest people I have met in Harrison. He always has a smile and a solution for anything tech-wise you bring in. Not only does he offer insight into fixing your problems (or buying tech) but he never tries to oversell you. If you need low-cost options, he has them. If you need the latest gear, he has it. If you need to fix a screen, restore lost data, check out new phones and phone plans, he has it. Truly the salt of the earth in...

Completely impossible and horrible customer service. When I got my iPhone 8 Plus, I called around for a glass screen protector. 1800Fix had one for the same price as apple and Verizon and I wanted to support a local business in my town and bought it there. They put the protector on for me. After 1 month of it on my phone, the top started to let loose. I had a glass screen protector on my iPhone 7 Plus for over a year and this never happened, even after dropping it multiple times.

I went into the store and showed him the phone and expressed my disappointment with it. He tried telling me the top of the protector was scuffed and that water must have gotten underneath it. I asked if he’d help me out since I spent $40 on it and it looks horrible after less than 3 months. He said he’d give me a discount but would not replace it, blaming the issue on me.

Do not buy screen protectors from him, other products I cannot comment on but his customer service is...