Pye-Barker Fire & Safety, formerly Amherst Alarm — Local services in Town of Amherst

We bought a house that was alarmed through Amherst alarm. We have called and updated our information when we first moved in about 3 months ago. Despite this fact, every time we call they still have the old homeowners information in the system. We have asked them to change the name on the account and re-provided our info about 8 times now. We have had sales representatives come out to the house and they still call us by the old homeowners name. Today they called the old homeowner asking if he would like to update the system - Despite having his information removed from the account multiple times. This company is so flawed, if they can’t even get our information correct in their system, how are they supposed to provide proper alarm services? Even though our house is all set up with their sensors, we will be getting a new system installed through another company. My advice - don’t get an...

I’ve honestly been so disappointed by the service, quality and lack of professionalism that we’ve received from Amherst alarm. After installation, we had issue after issue that took months to resolve. Each time, having to contact customer service 3-4 times before ever receiving a response. When pricing increased or fees were added, we were never given explanations. Most notably, after installing our speaker incorrectly, we had to wait 3 months until they finally came back out to fix them. The same day they fixed them, I was called 4 times by the billing department, being told that I “needed to pay today to get the payment in before the end of the quarter”. After trying to air these grievances to customer service, we were met with silence and now no longer even want to have Amherst...

We have a Beam central vac and we’re having problems with the plug end of the hose burning the contacts enabling the power head. We went back where we bought it and they had no solution, but charged me for the new part to replace in the end of the hose. That would last only a few times using it. They got the manufacture involved and they replaced the in tire hose for free, but that didn’t work either. So we bought a new upright vacuum and used for a year when we went to the Buffalo Home Show and talked to Tony one of the salesman and he set up an appointment. The technician from Amherst Alarm came to the house and within minutes had the problem solved. I would highly recommend this company to do work for me. Friendly, polite, knowledgeable just all around...