The Home Depot — Local services in Town of Amherst

I have been routinely disappointed by this Home Depot location the last few weeks during my kitchen renovation. I met with someone to go over cabinet pricing options. He was patient as I wanted prices on a bunch of different cabinets as I have a smaller budget. We did one follow up call, he sent some more numbers. As the renovation progressed, I realized that there were some things that needed to be changed in the layouts and emailed him requesting a new quote. No response. I called 3 times, left a message twice, no response. I bought my cabinets from a small shop where the salesman I worked with responded to my emails back and forth to tweak what needed to be tweaked instead of ending communication with me.

When my mom and I were ready to get paint, we were looking around the paint section. My mom has painted many houses throughout her life, and although she is not a professional, she has a pretty good idea what materials do use. The paint saleswoman came up to us and asked, what do we need? We told her and she offered her advice. We said okay, but my mom disagreed. So we talked for a while, got some other supplies, then came back to switch to the paint my mom preferred. The saleswoman kept coming over and saying, what do you need now? What do you need now? As if we were inconveniencing her for being in her section and insulting her by getting a different paint than what she suggested. Very irritating.

Then yesterday, I went into get some plywood and some vapor barrier. I asked for some assistance and a worker helped me load the plywood on to a cart, then got someone else to tell me where to get the vapor barrier. My contractor described to me what to get and I asked for it. The salesman insisted that this wasn't correct, I should be getting a different item completely across the store, the vapor barrier the contractor told me to get won't work. Okay. I asked and they say it's okay to leave my plywood there for a minute while I get the material the salesman said to get. I go get it, but it's literally paper. It's completely useless. I grabbed it, not knowing where the correct vapor barrier was, went back to get my plywood, and it was gone. I loaded 2 more sheets of plywood by myself then went to check out. When checking out, nobody offered to help me take this giant sheets of plywood to the car, or to watch my product while I went and pulled the car over. I had to pull a woman off of the register and ask her to watch my plywood because I was now worried someone would walk off with it as they had in the 5 minutes I had walked across the store earlier. I bring my truck over, load it up myself with no help - the woman who was "watching" my product apparently didn't think that asking for assistance was necessary as a little 130 lb woman struggled to get the plywood on to the truck bed. Two customers were about to help me but I was about done by then so it was too late.

I am very disappointed with Home Depot at this point. It used to be my go-to store for my home reno products but after all of these service issues, I think I will be going to Lowes...

So last week I purchase a snow blower. They tell me I can pick it up Friday the 17th and to call 30min prior to picking it up. I call 45 min prior to picking it up on Friday and home depot says that it is no longer in stock. I ask well what can I do, they offered me the model below the one I purchased. Needless to say I turned that down and he said I would have to come in and talk to their customer service. So 20 min later I get to home depot and they offered delivery for free with assembly but it would take a week to get to me, this i was fine with even though it took 30 min to get everything taken care of due to the inexperience of this employee. Two days later I recieve a phone call from home depot saying hello, is this Ryan? We have your snowblower here for pick up..... i proceed to say excuse me but i have delivery for free and assembly for next Friday. I'm sorry sir but we have no record of this. He says he updated the notes, but i won't hold my breath. Worst service period. Go to Lowe's. ..... Update 11/22 this past Sunday after I spoke to the employee I called management. I spoke to Cameron and he said he would make sure everything was taken care of and he would give me a call Tuesday night to let me know of delivery on Wednesday. Never received a call from him on Tuesday and I never received a call today for the delivery. I just came home from work and snowblower is sitting in my driveway. Again worst experience I've delt with from any company including time Warner that should tell you a lot if you live...

SULLIED REPUTATION . As far as the NF Blvd store goes, customer service and product knowledge is well above average. The staff at the return counter are wonderful. The (Geo. McFly) Electric dept guy with the thick glasses is an expert and always willing to talk. The paint dept. is severely understaffed, but they do their best. Keep up the good work, I'm not throwing you guys under the bus. This is review of Home Depot as a Corporation. . BEWARE: 1.) RIDGID products. Search "Ridgid warranty reviews." The Lifetime Warranty on powered products is pitiful. The entire Ridgid line was sold to a company that cars little about reputation or customer satisfaction. Ridgid denied a warranty claim after making me haul a 150lb. auger to a repair shop. Home Depot is sullying their reputation by associating with a brand like Ridgid. Along with a Lifetime Warranty comes the expectation that it will be honored. . 2.) RYOBI battery-powered products. There is a major defect in the recharge system of Li-Ion batteries. Again, search it. The web is full of advice of how to recharge a dead Ryobi battery, but expect to get no more than two years out of any Ryobi battery. As a comparison, I have Sears Crapsman batteries that 8 years old and still hold a 80% charge. If someone starts a class-action lawsuit, the lawyers will get millions, and the consumer will get...