Bob Evans — Restaurant in Town of Amherst

My husband grew up in NY so Bob Evans was a restaurant that they used to eat at. Now that we are all here for a family trip, it's a must have dinner at Bob Evans.

We came in at 8. There was only one other table eating. We did double check if it was ok of we could stay for dinner since they close at 9. They said no problem and sat the 7 of us.

Melinda took care of us tonight. She got our drinks started while we looked over the menu. I got the peach iced tea. Mannnnnnn was it good! It was perfectly sweet! And you can taste the tea and the peach. A total must have! We just came from Georgia and this tea was comparable to the sweet tea we had there. So yummy!

Before dinner, Melinda dropped off a huge plate of rolls, biscuits and banana bread. We have been flying all day so we were happy that a whole bowl of bread was dropped off in front of us! I had a slice of the banana bread and it was so good! It was moist and flavorful. I added some butter on top, delicious! It took a lot out of me to only have 1 slice. I wanted to save room for dinner.

I got the steak tips for dinner tonight. For my sides I got fresh fruit and buttered broccoli. As everyone's plates were coming out, I noticed how tasty they all looked. My husband's country fried steak looked good! My daughter's cheese was all nice and melty on top of her sunshine skillet. And then mine came out. I totally thought it was a joke. It looked like a hot mess. It looked like it was just thrown on the plate. I love my food charred but my food was completely burnt. Like my steak, onions and mushrooms were left on the grill, completely forgot about and then cooked when everyone's food was done being prepared. The steak and mushrooms were so burnt that you couldn't tell what you were eating. I know the chef had second thoughts on serving me that plate cause they were working on new steak tips without me saying anything. My second plate of steak tips was a lot better. The mushrooms and onions were sautéed nicely. And this time around the steak was edible. I appreciate that they remade my steak. But honestly, I wouldn't have served the first plate.

My side of brocolli was decent. You don't get a lot of it. I did have a bite of my husband's mac and cheese, it's way better than the stuff they sell at the grocery store. I don't know if we will come back anytime during this visit but if we do I'm getting the mac and cheese.

Overall, it was a decent dinner. It brought back fond memories for my family. Melinda did a great job taking care of us tonight. I appreciate that they right a wrong. My family left full and happy. It was a good visit to Bob...

Just came from Bob Evans maybe an hour ago. I never heard anything bad about them, maybe it was this location. I don't remember seeing any kind of thing on the door saying they were limiting capacity but we had to wait about 25mins to be seated for our reservation even tho the place was virtually empty. When we finally got seated the table the still dirty and then the lady who seated us placed the menus down on the dirty table before "cleaning" it. But "cleaning isn't what I would call it. It was done with basically a soaked rag, and it left nasty streaks on the table that we had to clean up.(We aren't the only people who c=got a dirty table table, some people refused to sit or straight up left.) So we order our food, they both got country fried steak, one with steamed broccoli and mashed potatoes and the other with mac and cheese. Seems i forgot to take a picture of my own plate but I got the double meat farmer plate with French toast instead of hot cakes. We had hot cakes on the side and biscuits with added sausage gravy. Lets start with the family plates. Both Country fried steaks were different, one tasted pretty good and the other had a very weird flavor. One broccoli was good and the other was actually really dry. The mac and cheese was ok and the potatoes were good but they were cold. The biscuits were ok but better with the sausage gravy. Now for what I had. My potatoes were really hot for some reason like they just nuked my plate in Chef Mike and only the potatoes got hot. Onn the opposite end my bacon was barely luke warm. My sausage links were perfect and my sunny side eggs were warm at least and not bad tasting. When it comes to my "French toast", it was very lack luster. It just didn't taste like French toast and was full of sugar. The hot cakes... they were just bad and actually the worst part is under cooked.. Hence the first picture showing the uncooked batter. The only really good thing was the price. everything came to about 42 bucks for 3 people. I think that was due to some deal with them getting the same meal. Are service was alright, I guess. Can't really say to much, barely saw our server honestly but she was polite and quick. Took her a bit to get some side stuff but from what it sounded like the kitchen was in disarray. overall I would give 2 1/2 stars but it doesn't deserve a 3 so I'm giving a 2. Hopefully, a different time and location will renew some faith in Bob Evans. But, for now its not...

I work as a chef, trained in food safety, and food allergen safety.

When we ordered our food the server had a bitter tone with us from the start. When ordering drinks she would ignore us and walk around the place when there were little to no customers.

We looked past that, but when our food started to come out with ordered the cinna-biscuits. I had shared them with my older brother. I realized that their internal temp was in the tempature danger zone, to the point where they were completely raw. To untrained eyes of people who don't work there, it appears as if cream is mixed in the dough which it isnt. The dough was raw and it was seeping out of every one which the sever just served us them anyways.

When we started to get our food I had ordered the protein bowl. It came with fruit that was clearly unwashed and dirty. Our silver ware had food still left on them.

When we had been given maple syrup there was a massive thick layer on them which didn't seem normal which might be normal I am unsure.

The pancakes we ordered were cold and raw in the inside.

When we had asked the server why one of our orders didn't come with fries which were on the picture she told us we never told her we wanted that side, which should of been emptied since we ordered the good its self. She had never even asked if we didn't want it.

When we went to split the bill for the food, she got aggressive and proceeded to crumple up the receipt and stomp away. It was an over all terrible experience.

Customer care should be number one, when owning a restaurant. At the end of the day you are serving people who want to be coming back. Not checking Temps is never an excuse its blatant laziness.

Would not eat again. Would like to see further improvements in the future, or better hospitality...