Ferguson Home — Local services in Town of Cheektowaga

My wife and i are building and decided to do a little shopping last Saturday and stopped in the showroom. The items inside from lighting to appliances were beautiful. Unfortunately the beauty stopped there. The woman at the front desk seemed to forget that smiling is inviting but did find someone to help us. We were then greeted by a woman who immediately advised we needed an appointment almost pushing out the door. All we wanted to do was look and possibly purchase a few items but we were treated as if there were 10 people ahead of us. Keep in mind, the showroom was empty aside from us and the staff. When we had a few questions, I felt very uneasy even asking her as if I was bothering her or taking up her time. I fully understand that they probably have quotes they're writing on the side but to rush us out left me feeling very awkward. We looked around a bit longer but did not want to bother anyone else there so we left. I will say that we did end up stopping into another place and purchased a range. We spent $7500 that day on one appliance and still have a few others left along with our lighting and fixtures. I would have gladly given ferguson my business had they gladly given us the...

My wife and I went to Ferguson on a Saturday morning, when no other customers were in the store. In the past year, we purchased a faucet from this location when we remodeled our kitchen and thought we would use them for a two bathroom remodel. We knew what we wanted and asked for someone to help us pick out our selections. Unfortunately we got Amanda, who upon introduction, informed us we should schedule an appointment which would take an hour or two. We laughed because our designer took less time to plan our project. We planned to buy two toilets, seven faucets, a cast iron tub, light fixtures, mirrors, etc. All in all, we would have spent upwards of $10,000 with this company.

After this experience, we would never step foot in this store again. Amanda went so far as to say that the cast iron tub we wanted does not exist and we don't know what we are talking about. I did the research for the tub and know for a fact, we can get exactly what we want. If Amanda was our employee, she would would be looking for employment somewhere else because she wouldn't be working for...

We're building a new home in South Carolina and (still) reside in Western New York. Working with Kristen has been a most extraordinary experience from selection, pricing, answering questions, suggesting different product lines or products, building manifests, instruction and installation portfolios, etc. We literally one-stop-shopped every plumbing fixture and similar accessory with Ferguson, all being delivered to South Carolina. Extraordinary service. If you are building a new home or doing a major remodel, I can not recommend this company enough. Reading some of the unhappy reviews here, I can understand their perspectives if you are looking for a replacement faucet, or what have you... you might be expecting a big box convenience or experience here. The Ferguson experience is bespoke, and you'll be frustrated here unless you want a high-end fixture that the big box store does not have. For their complete selection go to build.com and you'll find the entire catalog online. We could not be happier, thanks to Kristen and the fleet of people working...