Wegmans — Local services in Town of Chili

This review is specifically for their sub shop. This sub shop has to be the worst in the company. I have had subs at Britton road, Mt read, Latta Rd, Ridgemont, and their Brockport locations and no one has messed up this bad and this consistently. I have had employees touch the garbage while making my sub, press my bread in the cutting board that is full of random toppings for no reason, I have had employees that couldn't separate the cheese slices so they just put shards and chunks on my sub, my latest visit they didn't even hit the weight they were supposed to for the meat. It's bad when you get less meat on your sub then they put on it at Subway. I have involved a manager every single time and the department consistently screws up. When I used to think of Wegmans subs, I used to think of a great sub packed with ingredients and flavor and now when we order it gives us a headache because we don't know if this is the time they are going to touch the garbage, skimp on the meat, etc. And can we talk about the meat for a minute. No one, and I mean no one wants shards of meat and left overs from the bin. Give us slices. I'm tired of getting piles of shards that look like they sat at the bottom of the bin. For god sakes you have a deli there. My wife and I have resorted to making our own subs because they screw up more...

First, this is my Wegman's of choice; I could go to the Lyell Wegman's, but I like the Chili-Paul store better. The produce is fresher and less man-handled; the milk is kept colder so it stays fresh longer. The reason for the 2-star rating is their lack of handicapped accommodation. They have only two lanes that will comfortably accommodate wheelchairs (oh yes, the night manager tells you that "most wheelchairs fit through," but that's only if someone else is pushing the person through; the aisles are very narrow!), and sometimes as early as 9:00 p.m., they close those two wider aisles. Now, the clerks will happily call management to get someone to wait on you in the wider aisle, but you have to ASK. I've written to the manager twice, and both times I've gotten a profuse apology and promise to correct the problem, but nothing has happened. I wrote a letter to the editor of the D&C, and for a couple months that corrected the problem. Now, we're back to having to ASK someone to open the handicapped lane. When only one or two aisles are open overnight, please tell me WHY ONE OF THEM COULDN'T BE THE HANDICAPPED-FRIENDLY LANE!?! Wegman's makes a lot of noise about being customer friendly, but evidently that doesn't extent to their...

Yesterday,Dec 17th, I went to Wegmans, Chili after chemo. I usually go to Brockport but this was on our way home. My son takes me to my oncology appointments as well as his own..We both have the C word. I went to the deli and ordered a lb of prime roast beef, but I asked that it be sliced on a clean machine as I’m very allergic to pork. I know that Jewish people must have Kosher sliced meat ie..no pork from machine. I was told by the lady behind the counter that I could have my order, but that it would take a half hour. Said, “Ok”. Then she dropped the bomb. She told me that if I wanted a pork free machine, I would have to place my order the night before or very early in the morning. I find it hard to believe that your company doesn’t honor Kosher…no pork. I have shopped at Publix in FL forever with no issues. I was exhausted just coming to shop…I spent over $200. How much do I have to spend in order to get beef sliced on a pork free machine? I’m dependent on someone else to bring me shopping and am currently having to deal with exhaustion, appointments, imposing on others to bring me shopping. I hope that this never happens to you or your employees. I could order the night before but would probably NOT be able to pick it...