I'm currently a member and normally have no complaints. I don't need much, just a clean space that's not overcrowded to get my workout done.
However, if there's one thing I get annoyed at, it's not being open at the scheduled times the gym has posted for itself. In the 3-4 months that I've been a member, there have been a few times I've personally seen that the gym has closed earlier than the posted time. Those days where I've seen that happen, I've had to cut my workout short or just didn't get to do my workout at all those days as a result.
For example of what I'm talking about, today on New Years Eve, there were holiday hours posted with an earlier than usual closing time, as one might expect for a holiday. But the gym actually closed an hour earlier than posted (4pm instead of the posted 5pm) and there were at least a few people that showed up for the last hour and were surprised. If there was a reason the gym had to close earlier than planned, there should have been a notification to the app or message on the door for anyone expecting to be able to work out until 5pm. When I talked with the desk attendant after showing up a little before 4pm, they only knew that the closing time was 4pm, which they were in the process of preparing for, and didn't know there was a different closing time posted online and in the app.
Not being able to trust when the gym is open makes it difficult to schedule workouts in with everything else. It definitely has me questioning if I should end my membership to go elsewhere that would be...
Read moreI love this gym! One thing that definitely deserves 5 stars is Mitch who keeps this place absolutely spotless. I’ve never been to a gym that is this clean and constantly kept up. I’ve even seen him thoroughly clean the equipment. He deserves a BIG raise!
Beyond the incredible cleanliness, staff is friendly and also takes part in keeping the gym clean. There is always equipment being updated and fixed which is huge! Don’t see that a lot at other gyms either. There are plenty of treadmills of all kinds, plenty of free-weights, an open area for stretching/workouts, and a private room for workouts. Also a wide range of weight lifting machines to get a full body workout. This place is huge without feeling overwhelming, with so much to offer.
Being a member for years and recently became a Mom, I just wish they had a daycare or child care for those of us who want to come workout when we do have any other help. I’m sure there a lot of parents that workout here that would appreciate this as well and would be well received. One other thing I think would be well received is a smoothie/protein shake bar. Perfect area would be as you walk in to the right where the personal trainer area is. I would normally think to stop to the desk behind the welcome one for personal trainers as that’s where they are most times. Something I miss from my previous gym.
Again, I love this place and all the new changes to come! Highly suggest it...
Read moreSigned up last year. Every time I went (pre-COVID) the place was packed and it was hard to find open machines. However, the staff was friendly and the place was clean. I recently was charged a "maintenance fee" and upon signing up was told that there were no yearly fees. Upon trying to cancel my membership I asked to be reimbursed because the girl that signed me told me there were no yearly fees. The manager denied the reimbursement because he said that I should have seen that they would charge me when I accepted the membership. Unfortunately the girl clicked through it for me because it froze while I was signing up and I never received a copy. Their excuse was that the staff member was new and she shouldn't have told me that. They shouldn't have people who aren't properly trained signing people up, especially if they don't know what they're talking about. I definitely would not have signed up in the first place had I known about the extra fees. It's hard to justify not reimbursing someone when the place has been closed for the majority of this year and given what happened when...
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