AutoZone Auto Parts — Local services in Town of Corning

I've had 2 experiences with autozone since living in Corning. The first was trying to buy a car starter for my fiancé for Christmas. The man working at the counter answered all my questions like I was stupid. They said they couldn't install it, but I was told I could bring it to any mechanic to get it installed. There wasn't any mechanic in the area that would install this thing, ended up having to return it and ruin a good gift. Then just the other day I called to inquire about whether they could change the battery in my car's remote. I got a vague answer from someone that obviously didn't want to be talking to me. Something like "I don't know, some people will change them.". I asked him if that meant yes or no, and I got a sarcastic "I guess not." . I'll be traveling out to Elmira for anything I need for my car from now on, not just because they couldn't help me, but because of how consistently rude and condescending they are in all of my...

I have usually always had a great experience coming into this store. Today was not at all what I had hoped. I walked in and was ignored while two employees looked at me and continued talking. Finally when their conversation ended the one associate acknowledged me. When I told him my AC unit randomly stopped working he cut me off, without even asking what make/model my car was or anything, and told me I needed to recharge the AC unit and handed me what I “needed.” I don’t know if that’s actually what’s wrong with it and instead of offering to take a look at it for me or ask me questions, or just be polite, he failed to do so. I am hoping that he’s right and that’s actually what’s wrong, but he then told me to “YouTube” it. I am clearly NO car expert so to be told that just bothered me even more. Not happy with my...

Horrible experience. The manager (was not wearing nametag, CSR 16) was one of the most unsympathetic, monotone "customer service" associates I've ever had the displeasure of dealing with. We broke down on the side of the road, hours away from home, limped the vehicle to AutoZone hoping to get some help. He wanted nothing to do with offering any assistance, I asked if they had a Wells Tester and he had no clue what I was talking about, couldn't be bothered to find an answer for us. Had no idea what a volt meter was either. Wouldn't look us in the face, barely acknowledged us, it was clear he hates his job. How he's a manager is beyond me. We ended leaving without the help we needed. This is the first time AutoZone truly failed me, what happened to the friendly and knowledgeable managers? It's shameful. Hire better...