Old Navy — Local services in Town of De Witt

Like Corey said, if I could give this location zero stars, I would. I went today to exchange a pair of flip flops. The rubber tread started separating from the upper. Even though I could not locate the receipt, I had the card I used to buy them, and they looked practically new because they were only a month old. When I got to the store, I was told a manger would have to approve the return. That's reasonable. Enter Xander (asst mgr) who tells me in a blasé voice "there's not much we can do..." I reply, "well. you can give me another pair, because these are practically new..". He responds, "I dunno... they look pretty worn to me..." (They didn't). Not proud of my next move, but I drop the shoes, said I'd never spend another dollar there and walked out. As a parting shot, he says "OooKayee"... So, called him an a-hole. I know, uncalled for... but this was so wrong, and he really was being awful about it. Btw, I found the receipt, purchased 7/8/22... I am writing this on 8/20/22... I guess $20 gets you 1 month 12 days of very light use as far as ON flip flops...

If I could rate the Old Navy at the Dewitt location a zero I would. The employees here from management to everyone other than Will are incredibly rude. They were very aggressive to make a sale but upon returning to the store to make a return with my receipt it was such an issue that I’ll never step foot into this location again. The Clay location returned everything with no issues and they were amazing to deal with. Will was great at the Dewitt Old Navy. However, everyone else that I talked to was incredibly rude to say the least. Stay clear from...

Great location. Always has a wide selection of clothing. Only complaint I have is the organization. The store is neatly laid out, but I picked out a dress on the sale rack with other dresses and when I went to pay she told me that dress wasn't on sale. Because the dress was on the back of the rack I was supposed to know it wasn't part of the sale. This has happened with other clothing as well. This particularly time the employee was just as frustrated as I was, so it must have been a corporate decision not just a store...