Best Buy — Local services in Town of De Witt

Pull up a chair, this is a long one.

In general I love this place. Every single employee is kind and knowledgeable. For the employees, All of them, they really do deserve a 5 plus star rating.

The three star rating is for the corporation. As they do not have a way to communicate between the online technology support and the in store support team. As they are on different types of... I think the word I was told is servers?

So inordinate amounts of time is wasted both by the consumer and the staff. If there would be in place a continuity of communication between the two separate Geek Squad Technical Support Teams I feel that the company would have a higher degree of productivity, employee and customer satisfaction. Instead what you have is everyone is left frustrated.

This is what happened with my recent experience over the past 7 days.

With the online Geek Squad support team I had to be in both the chat portion and on the phone multiple times daily from early Friday afternoon through late Sunday evening for hours. Each time I was being told that the issues were fixed and if there was any further problem to contact them immediately. Eventually, late on Sunday night the Customer Service Representative informed me that he was going to make an appointment for the following morning to bring my system into my local Best Buy Store to have them see it hands on might resolve the problems. He also stated that the store would need to replace my laptop as everything that could be done, had been done without resolution. He did not have the authority to make that decision.

Again, I reiterate; I adore my Geek Squad support teams.

They do their absolute best to understand my particular moments of crazy when I have so much difficulty finding the correct words to describe what I am experiencing with my laptop.

But, being informed though an entire weekend. Four days of afternoon's and evenings that not a single Tech left a single note on what they had preformed in the remote access. But each one insisted that the people in the store would have all of the information that they gathered so that they would not be wasting any time in getting my system back to me. Which as I learned the hard way, this is completely untrue.

Every single day this week I would have to make the drive there after being told everything was fixed. It was not. I was warned that if they couldn't fix it, it would have to shipped out to their repair facility in Kentucky. And if that were to be the case, it may be a few weeks to get my laptop back. But first they wanted to try to completely wipe the system to see if that might fix it.

I am extremely grateful that they were gracious enough to backup all of my files to my external hard drive on Monday. Even though iTunes was being a snot and kept giving them so much trouble. I would be lost without my music, photographs and all of my medical information.

So, now I wait in the hope that everything will be functional in the morning.

Cross your...

I've had nothing but positive purchasing experiences with Best Buy, but the after-purchase services they offer are among the worst you can ever experience. Years ago (2015 I believe), I had a car and wanted a new head-unit installed as the older one didn't have smartphone connectivity. Ordering parts for the vehicle with a rep was a breeze, but the installation department cancelled on me on the DAY OF SERVICE THREE TIMES! I had never cursed at an employee in my life, but the manager got an earful that day. Thankfully, as resolution, he scheduled me with the Destiny USA location that day and made it free. More recently, however, on Monday the 10th, I went in for a scheduled "Apple Certified" screen replacement. I went in earlier in the day to show the phone to a GeekSquad rep and make sure it was do-able. He said it would be a breeze, they have the parts, and it would take around an hour. Returning at my scheduled time later, another gentleman helped me with my request. He informed me that the repair would not be same day as told earlier, which was fine considering the phone is inoperable without the screen replacement anyways. After setting up the paperwork for Apple, he informed me that due to Two-Factor Authentication, they actually could NOT do the repair and that I was SOL. How do you call yourself an "Apple-Certified" repair destination yet can't fix a screen due to a log-in issue with my Apple ID? I'm not in IT, but I can tell you that fixing my screen and my Apple ID have nothing to do with each other. I will NOT be returning to Best Buy anymore. I should've learned my lesson back in 2015. More than happy to take your money, but then refuse to fix your investments. Avoid GeekSquad and any plan they try and sell you. They seem to be no better trained than a grocery...

I was having serious Problems with my phone for about 1 week. The Verizon Store couldn't help me ,as they seem to have No Techs. I had two emergency calls in 1 day. My Google assistant had to connect me for 1 and I had an accident and couldn't even call 911. After all of the excitement was over, I called Samsung and they were busy, but really helped me with my hopeless phone, at that point. One of them was trying to help me on the phone, while the other got on text and we set up an App. He worked miracles. They straightened out a bunch of things and reversed the whole system back to normal. They wanted me to call Best Buy and make an appointment to check out a few things. I called and they wanted me to go to a mall in Albany, 100 miles each way. I went to the local Dewitt Store and they were having a" Party in the Parking Lot." Traffic cones surrounded the picnic benches set up in front of the enterance. I started to walk in and someone approached me to ask what I was there for. I told him I had an appointment with the Samsung Tech./Geek Squad. I went in and met with him and he went through my phone, looked at a few things and told me he didn't think there was any problem. He seemed surprised when I told him someone remotely Changed my Security Questions in MyVerizon Acct. His Manager then approched and told me he had spent enough time with me and had to help someone else. I thought that was rather rude. He could get someone to come in from the picnic tables. I won 't go back to buy...