Pearl City Cycle — Local services in Town of Ellicott

Waited in the store with a rim in my hand, only in store customer and employee on the phone. Browsed for a bit, grabbed a part off the wall and went up ready to pay and see if they carried some tires, tubes, and brake wear items…. Couldn’t be bothered to get off the phone or acknowledge me. I don’t think the employee was really doing it on purpose, but should train the employees to handle customers in store first and on the phone second. What really annoyed me was it wasn’t even a call about a purchase while I was in store ready to make a...

Stopped on the way home from work to check out the end of season sale. I didn't realize they closed at 3 on Saturdays, when I tried the door around 3:45 without looking at the sign, a gentleman unlocked the door and welcomed me in. I've been looking for Ebikes for myself and my wife and wanted to see what was on sale. The gentleman took the time to explain the differences between price points and features to consider. It was refreshing to encounter a business operator willing to invest his time in my questions...

Owner, Matt Canby, personally took care of my Giant Defy advanced 0 after a triatahlon crash. At his advice, a frame replacement was submitted and sent out within weeks of the request. Essentially I now have a new bike after replacing a few damaged components. Super responsive, knowledgeable and helpful team at Pearl City, would...