GameStop — Local services in Town of Gates

I've been to Gamestop less often since they shifted their business model to carry more game-related trinkets and fewer, well, actual games. That came to bear during my recent visit to this Howard Road location while visiting family. They were out of stock of a game that released only a month and a half before my visit.

Maybe if they didn't devote so much store space to Pikachu plushies and those hideous Funko Pop figures, they would have had shelf space to carry the products that established their business in the first place.

The single employee they had working there was friendly, but needed a second employee there to help him with multiple customers in-store at the same time as us. Additionally, Gamestop's central computer system was glitching during my visit, as he was unable to process a "ship to home" order for the game that wasn't in stock. He was able to process a pre-order for another game, so I guess that's a .500 batting average for this visit.

As evidenced by this visit, Gamestop's model of carrying more random merch than games isn't going to bode well in the long run. Because what's the point of seeking out a Gamestop when their game selection isn't any better than...

I traded in a PS4 system for a newer one. I accidentally left a brand new game in the system but by the time I discovered it, they were closed for the evening. I called the next day as soon as they opened and they said they were too busy to look at the time. I went in later that day and gave them my info along with the reciept for the trade in. They could not find the system at all and said they would speak to the guy who did my trade in. They were supposed to call as soon as they spoke with him. I waited 5 days before deciding to call them myself. She said they found the system and there was nothing in it. Either 1 of 2 things happened: the kid that did the trade in took the game for himself or they never even looked and bs'd. I know the game was in the system. I was a loyal customer to this particular location but I will no be spending my money here or possibly at any gamestop in the future due their dishonesty and lackadaisical attitude...

I attempted to describe the item I was looking for on the phone. Salesman kept putting down the phone before I could even finish telling them what I was looking for, which lead to a MUCH longer conversation than was needed... Had they stayed on the phone for more than 5 seconds when I tried to describe I was looking for a USED XBOX, they would have had the answer for me. I heard the guy in the background say "oh but that one is used"... That's when I was able to tell they weren't even listening to what I was asking for, because when he came back on the line, I told him "I'm not looking for a bundle, i'm not looking for new, i'm looking for used". He told me he'd go looking in the back for it and the guy in the background said "we don't have it".

That's when the salesman came back on the phone and said: "I'm sorry, it says we have one but we lost it and don't know where it is, we tried to find it yesterday...