The Home Depot — Local services in Town of Gates

Worst customer service and I would rate a 0 if possible. Received confirmation that my flooring was ready for pick up so coordinated a truck to pick it up to find out it was not at the store but still shipping. Called customer service to find out there was actually 1 out of 60 cases available that prompted the pickup. Received another confirmation that the whole order was available today so once again arranged a truck to pick it up. After going to the customer service desk, they directed me to park over where the contractors pickup material. I double checked the amount of cases and only had 59 loaded out of 60. I went back into the store and they forgot the 1 case that was behind the customer service desk that originally arrived. While putting the 1 case in the truck I noticed damage to multiple cases. I then went back in again to let the customer service rep Matthew know and he came out to verify. He told me to leave with no need to come back in the store and that he will take care of reordering 10 cases and there will be an email sent confirming when they are available for pickup. Then there was a voicemail left by him after I left stating that he can’t perform the transaction and that I would have to bring the damaged cases back for a return. I went back and he was at lunch apparently so another individual helped me. He said there was an update with the system where they couldn’t perform the transaction without returning the bad ones first. He then gave an attitude when I stressed to him it should have been taken care of before I left the first time. He pursued to issue a refund and state the new purchase transaction would only be eligible for 6 months no interest instead of the original 24 months no interest. I asked multiple times for a manager which he stated they do not have one on site. After leaving and calling the customer service 1-800 number, it was clear that he lied and there actually was a manager on site. For paying just under $4,000 for flooring, I would have expected to have quality product where Home Depot employees would be the ones inspecting instead of the customer! Never again with this store as they are liars and wasted my time and gas with multiple trips back and forth. Don’t even entertain dealing with the customer service team on site and...

3+ year later review: registered for a pro account, haven't used it since shortly after my original review. Phone number no longer recognized and they still make it a hassle to ask for a military discount. I have the credentials, what's the problem? Such a pita. I'll stick with Lowe's.

they seem inept. The items wouldn't scan at the self checkout so i went to the pros area where some employees were standing around. the guy kept trying to scan the items after i told him they wouldn't. i pulled up the items on the website but he said that wasn't helpful. finally someone else came over, looked up the items on the website and entered the product numbers. my next mistake was asking for a military discount. the guy was confused and kept asking for my card to scan. what card? anywho, he eventually said he couldn't do the discount at those registers and i'd have to go to the other ones. went to the other registers to check out and the lady there gave me a hard time about asking for the military discount. "you know, i'm not supposed to do this. you're supposed to register for the discount and i'm not supposed to give it to you. i will do it this time but i can't do it again." well.. thanks for giving me the advertised discount, i guess. then i tried to pay with the in-store credit from a return. oh the horror. apparently, it's tied to a name on an ID. my id didn't match the name they had entered for the credit. somehow, the person who issued the credit spelled my name wrong. they wouldn't let me use the credit without the receipt it was issued on. 45 minutes home, 45 minutes back again, grab all my items once again, the lady refuses to give me the military discount and they're giving me a hard time about the store credit. they finally allowed me to use it after realizing it looked like customer service horribly misspelled my name. don't go here expecting success or helpful employees. i guess everyone peed in everyone else's Wheaties...

Review is for kitchen remodelling only. About a month ago we got a quote for remodelling our kitchen. It's an average sized kitchen and it's probably not had any major work for a number of decades. But the estimate we were given for new cabinets, back wash and counter tops came to around $30k. I understand that things are expensive but I'm not asking for wood that comes from the Shire! We didnt ask for anything special or extra, just a remodeled kitchen. They also want you to make a yes decision within a very small time window or else you might end up paying more if you wait later to decide. The sales person was friendly enough but we decided to get some more quotes. The next quote came from a family owned business in Rochester. For the same work AND new flooring the quote came to Half the amount home depot were charging. Now the countertop might not be the same as what home depot were going to do but that still doesnt justify spending the extra amount. The main difference is the family owned business will do all the work where as home depot rely on sub contractors doing the work for them. Whether its commission or everyone wanting a slice of your money you cant help but feel home depot are robbing you blind as you are not just buying a newly modelled kitchen from one company doing the work. You should probably expect some increase in price shopping with these bigger companies but not $15,000+, that's border line extortion. They dont have a monopoly here, they're not RGE or Spectrum. My advice would be get a free estimate from them first before you shop around because I can guarantee the next quote you will get from some place else will shock you but for all the right reasons. Don't be threatened into making a rushed decision with them, shop around...