AT&T Store — Local services in Town of Hamburg

Everytime I call the store for help, they redirect me to the website or the customer service lines, which tends to turn into a tedious task. After spending four hours looking into the issue I was having, I went into the store to finally try to get some answers. Chris barely greeted me at the door. What did greet me at the door was the strong sent of cigars or cigarettes.. it was so strong it almost smelled like he had been smoking inside. He really seemed uninterested in helping me or what I was saying to him. I felt like I was bothering him just by walking in. After I expressed dissatisfaction with the customer service he finally started talking to me more and gave me ANOTHER number I hadn't tried yet, but he really didn't seem to want to even do the bare minimum to help me. Just told me "I need a manager override, and we don't even have a manager here." And sent me on my way, no sorry, no deeper explanation, no cares at all. Costumer service for atnt is the worst and After all this I'm really considering switching to...

Bad costumer service. Went for help activating a new watch sold to me by them. Was told is was defective, that i had to be returned . They wanted me to pay the tax again and wait for a new one to be shipped and then be reimbursed for the original purchase. Meanwhile I'm without the watch and service for two weeks with no refund options for the money paid towards the watch or service plan on the watch. Went home called att myself and had it hooked up and working...

These guys saved my bacon!!! I just crossed the border from Canada and my service provider failed me. There was absolutely no communication-no internet or calling... nothing! I came into the store and Javion and Tony were absolutely amazing!! Thank you guys for helping me out in a desperate time. If you want service that is sincere you will...