James Furniture — Local services in Town of Hempstead

Due to the fact on what CAMILLE PARMASHWAR-SMITH posted, I cant stand by and read what she said, she left out a lot. she is making it seems like the young man was disrespectful for no reason while she's playing the victim. She is holding on the truth of what really happened that day, I will shine a light on the subject. It was an early morning when the 2 delivery guys went to her house to install 2 bedroom set's. Due to the fact that 1of the bed needed a special tool to fix it faster 5 to ten minutes the tool wasn't on the truck it would of took 30 minutes or more to fix the bed and the possibility of damaging the screws. The customer was soppose to get more furniture so the young man was avoiding the possibility of damaging the screws and saved half an hour to make the return with the rest of the furniture. The young man went back to the store with the intention of retrieving the tool to finish the bed and return with the rest of the furniture. After the 2 delivery guys return to the store they were sent on 3 different delivery before returning to the first delivery. When the guys returned to the lady's house there was a pool party next door with women in swimsuit I assume any straight men would take god most beautiful creations in. Personally I think she was upset because no one was looking her way, as the guys took it in an proceed with there work. The LADY started cursing and being very disrespectful to the 2 young men due to the fact that she took it up on her head and tighten the other bed With a pliers. She was raving out loud so the young one ask a simple question; WHY ARE YOU TALKING TO US LIKE THAT WE R HUMANBEANS?. She pulled out her phone and called the store and it was on speaker, what was said, I AM GOINGTO FIRE HIM, that was said to calm the customer. Suddenly she said in exact words, I'M A EX MARINE I WILL SHOOT U, to the young man. same time her son grabbed a base ball bat an her daughter said u work what $12 an hour like she was looking down on the young man an then pulled out her phone an started videoing so the young man just immediately exit the house because of the fear of his life, that is...

The only reason this business is getting 2 stars is because they delivered my couch quickly. Unfortunately their installers broke a brand new Samsung 43" tv while they were here. I've had the tv for 1 month. The couches they installed were in my basement and it's not a huge basement so with 3 big pieces to install and 2 large men in the basement I was not directly in the basement with them; I was sitting on the steps and could not see directly into the basement because they had 1 of the couch pieces on the bottom of the steps until they were ready for that particular piece. Before they left I did go in the basement but it was not immediately visible that the tv was broken. I was excited for the couches and went to turn on the tv, I noticed that the stand was shifted which was odd because it's never in the position it was and I straightened it back, while straightening it I noticed that one of the leg risers was flipped over in the wrong position, I then noticed on the bottom left of the screen the frame of the tv was broken (it was separated from the tv) I turned on the tv and it was completely broken, huge lines on the screen where the tv frame was broken. I called James Furniture immediately and they asked me what I wanted them to do about it.....no form of ownership AT ALL and customer service was TOTALLY out the window. I ended up speaking to the owner James and was less than helpful and took no ownership for the installers because he has to hire outside sources. THAT'S NOT THE CONSUMERS PROBLEM. He offered me $100 because I didn't "see" it. I told him I'd call him back the next day after I spoke to my attorney about what I should do. I called him back the next day and the day after that, left messages and did NOT hear back from him AT ALL.

Also the installers he uses are unprofessional they came blasting rap music on my street from their truck and one of them farted really really loudly in my basement. I would NEVER use this business ever again. Buyers beware!!!! Customer Service is a huge part of business and this business lacks it.

I have pics if anyone...

I have been going to this establishment for almost 5 years. Up until about 3 weeks ago I trusted the integrity and professionalism of the business....WELP.....not anymore. I went in to purchase bedroom furniture around 11/17/21. I was told in 3 days it would be delivered. On day I was told 5 more days. Then 30 mins after that call, someone called and asked if I would be home within the next 45 minutes. Once it was delivered I realized they had delivered the store model.. without even so much as a conversation. I called the very next day to complain and was told under no circumstances would they ever sell a customer a store model without their consent. So I physically went into the store the next day, and what do you know there was an empty space where the floor model piece just was a few days prior. Not only was I now paying FULL price for a USED item; I called, complained, called with no return phone call. Finally 2 weeks later, James says he would return $50 and provide us with the missing brackets needed to hang the shelves in the unit. So we have a used, scratched, partially functional item. Week 3, I called James to remind him that I was still waiting. He casually says " oh God I forgot all about you".

Customer Service Rule 1-100.... DON'T EVER MAKE THE CUSTOMER FEEL NEGLECTED OR UNIMPORTANT. I go in 2 days after that very offensive call, and he dumps the brackets wrapped in saran wrap into my hand. No hello, apologies, NOTHING. So, I will never shop there, and will not recommend them to anyone. They are dishonest, and do not value my...