Millennium Toyota — Local services in Town of Hempstead

What a horrible experience. I arrived at 7:00 a.m. at The Hempstead New York dealership for an oil change and tire rotation and to have a dashboard camera replaced because of distortion when I was backing up. The camera was ordered prior to my arrival and was to be replaced also. I also mentioned that my vehicle made a creeking noise when I turned my steering wheel. During my visit I was placed on the phone to speak with my technician name Kim who asked me to describe the sound and I did to the best of my knowledge. Technician Kim did not detect a noise but I was sure he was mistaken. My oil change and tire rotation and camera install was completely at 9:30 a.m. it was recommended to have my front and rear pads replaced I agreed. At 1:00 p.m I went to check on my vehicle which was not finished. I waited until 2:00 p.m.its now 7 hours l have been at the service department before my vehicle was ready at 2:00 p.m. Before I cashed out and paid my bill I decided to take my vehicle on a test drive to be sure I wasn’t imagining the noise coming from my steering wheel. During my test drive I continued to hear the same creeking sound I mentioned when I arrived. I went back to the service department and asked that the technician Kim who worked on my vehicle take ride with me. During our test drive on the street technician Kim did hear the creeking noise and my vehicle was taken back to the service department for another look and it was determined by technician Kim that my vehicle needed struts a diagnosis that should of been detected the first time. It. Is now 3:00 p.m. 8 hours later. During our test drive technician Kim also informed me the camera installation was fine only thing the wrong camera was ordered the mirror camera was ordered and replaced instead of the dash camera now Toyota has to ordered the correct dash camera and order struts it’s is now 3:45 p.m. I requested a loaner vehicle which was not available. That’s another nightmare. I did speak with the manager Jeff who really could do nothing for me except offer me a discount and a Uber ride home and back which I could not use considering I had errands to run and my vehicle is the primary vehicle for my wife and I. A loaner vehicle is what I needed if I was to leave my vehicle not knowing when the parts would arrive and I would have my vehicle. So a minuscule discount and unusable Uber amounts to nothing considering I spent an entire day at the service department tired hungry and coming from a night job straight to have my car serviced. The manager Jeff said the parts would arrive on the next day Saturday. I did arrange to bring my car in Saturday leave it and take a loaner car which was due back according to the manager Jeff couldn’t exactly tell what time the loaner car would arrive Saturday sometime in the afternoon I was told. Saturday morning around 11:30 I did not hear from Toyota regarding a loaner car . I called to cancel the loaner car rather wait at home for a phone call that may or may not not come.

I must mention Jeff the manager did not take accountability for my ordeal Jeff the manager even defended technician Kim when I asked if technician Kim had taken my vehicle on a test drive. Jeff responded technician Kim diagnosis was based on the noise I described rather than a test drive not confirming or denying the car was test driven by technician Kim. I already knew the answer to my question the car was not test driven only diagnosis by the noise I described. Furthermore the camera mix up Jeff the manager distance himself from the camera mix up stating that’s the parts department fault and has nothing to do with the service department.

My service representative Chantel Andrews was amazing during my ordeal. Chantel was sympathetic and available to me my entire time the one bright spot. Toyota is fortunate to have Chantel Andrews I highly recommend anyone visiting the Toyota in Hempstead New York ask for...

Today’s going to be my last service at this place. I’ve been coming here for several years and my husband and some colleagues have been telling me to stop coming here for at least a year. Every time I come here it’s a mountain of recommendations and everything sums up to over $1,000 every single time if I did everything they recommend at the time. My car doesn’t even have 50k miles on it! You’d swear I drove a janky POS with how every time I walk in their doors they’re recommending all these extra things. I paid my car off somewhat recently just so that I can spend more on maintenance than on a car note I guess. Maybe that’s by design, because every time I come here it’s a guarantee that sales will contact me in some type of way to try and buy my car and sell me a new one. Even after I asked my service rep to not have them contact me because I am not interested. I literally had a service rep tell me in the past that he has tried to get them to lay off people and they just will not listen to him, which is crazy to me. This is definitely one of those places that seems to try and take advantage of your lack of car knowledge. They are nice people, it’s not to say they don’t have good customer service. They’re just smiling in your face while they’re trying to take you for a ride. And they do actual good work. It’s never been one single visit where it’s been egregious. Even today, the costs were needed to get my car to pass inspection. This time. The problem is the pattern of how everything moves over there.

I brought my car in here once over the summer and they didn’t change my oil or mention it was coming up and when I brought my car back to them less than a month later because my check engine light came on, I got to spend half a day without my car and like $120 just for them to tell me they had to change my oil. Great. If only somebody could have told me when I was there literally a couple of weeks before, that my car is coming due for an oil change and they could’ve done it all at the same time. They don’t miss anything when it comes time for you to pay them though!

I came in today at 10am (aka not rush hour) and was waiting for their shuttle service to take me home and that would have been an hour wait. I know that because I sat there for half an hour before asking for an ETA and then was told it would be another 20 min. Never mind that there wasn’t anyone on the sign in list for more than half an hour before I signed myself in. Just like it would be an hour for them to come pick me up. Which I found out after being on hold with service for 15 min. This is going to and from a location less than 4 miles from the shop. Tacking on all these extra recs to squeeze more money out of customers, but don’t have enough staff to cover. Interesting. My service rep left for the day at some point without updating me when my car was going to be done and I had to come here after 5 to hunt down my car and see if it was going to be done today or if they were keeping it overnight, to which they told me that it wasn’t done and to come tomorrow and I was about to leave when I see somebody moving my car in the parking lot. I go inside again to ask a second time and then they said they were going to get it ready for me. What time my car was actually finished, I have no idea and it seems like they also don’t.

Honestly, this place is probably putting me off of Toyota as a brand. I got a good rate financing through Toyota when I first bought my car and used to think I would stay with them for life but I’m sure that rate would never be offered again and at this point the rest of it isn’t worth it. I had to take an Uber back today and my driver was telling me about how BMW sends their customers Ubers. Must be nice.

Don’t bother me with the lip service of telling me to contact manager fulano/a because you can’t give me my time back and you definitely are not going to run me my money...

Had a horrible experience at Millennium Toyota, which is extremely sad since this is where we purchased our first Toyota.

Brought my car to Millennium to get a Toyota recall complete. Made the appointment, showed up on time on Friday (12/6/24) at 7am. At the check in I was told it should take 3hrs, before the repairs started I ask do you have the parts and was told yes. After waiting 4hrs I checked with service and was told they needed another hour and a half, not happy but stuff happens. I decided to leave to attempt to make it to work, didn't happen. Later that afternoon I get a call saying they had to order a part and that the recall would be complete Saturday first thing. I told service rep to keep the car I would pick it up on Saturday, no problem.

Saturday is where things go horribly wrong. I called Millennium Toyota at 1pm, they didn't call me. During the call I was told they didn't have the part yet, I said then I needed a loaner or rental because I didn't want to miss another day of work. When I arrived to pick up a loaner/rental, the service rep said maybe they could get a rental but had to speak to the manager. I requested to speak to the service manager and went to lobby to wait. A different service rep came and told me that the manager (Jeff) would be with me in 10minutes, by this time I had been in the dealer about an hour. No problem, I waited 10mins then decided to start a timer on my phone. After waiting for 20 minutes to speak to the manager, I requested to speak to the manager again and was taken to his office. The manager was not sympathetic to my situation and basically told me that this is Toyota's problem not Millennium Toyota's problem and that I should call them. I couldn't believe it, but after a few minutes of the person in charge telling me and my wife they wouldn't help I decided to take my car and leave with the recall unfinished. I decided to drive away my car with the recall half finished, figured it would be safer at this point. I requested my car, so we could leave. I will attach a screen shot of the timer, it took 1hr to get my car back to me so I could leave.

While waiting I called Toyota corporate and they told me loaner/rentals are the reps responsibility.

While we were waiting to get our car keys, a worker came in with my car keys and said some negative comments towards me in Spanish (he didn’t know I was the customer and that I was spanish). My wife asked the worker to calm down in spanish, he decided to call her "vieja loca" you can use google to translate the phrase. I went back to Jeff told him that I was still waiting for my car and that his employee was disrespecting my wife. While I was making Jeff aware of the situation, the employee continued with insults and name calling. Jeff attempted to apologize, but not once did he leave his office and make sure this was resolved and apologize to my wife.

When I finally got my car keys the paperwork was written incorrectly and had to be rewritten. I do appreciate the document being corrected, so that records are accurate.

After getting my car I noticed that the center console (by temp controls) had been installed incorrectly and tabs behind the console where probably broken because it was forced together. I came back to the service area, didn't want to leave without someone seeing that the car was put back together incorrectly. I tried to speak to Jeff, but he didn't have time to speak with me. Another service rep came to the car to the car and noticed the incorrectly assembled console. Another rep gave me a note with their business card, so If I need any parts to repair the console they would provide at no cost.

I left the dealership without the safety recalls being completed and my console being assembled incorrectly....