Victor Furniture & Flooring — Local services in Town of Henrietta

We had our carpets installed when our home was built and they eventually buckled in various rooms. When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty.

Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with...

Some beautiful pieces but sales personnel are a bit condescending and seemly dishonest about pricing. For example, we inquired about an item in an in-store catalog that also happened to be on the showroom floor. The employee quoted us a price that was $400 higher than what was tagged on the floor. When we pointed out this discrepancy, he fumbled a bit and deferred to a coworker who flippantly said the item arrived "prior to the price increase". Needless to say, we opted to purchase from another vendor, who indeed confirmed there had been no price increases in the furniture line.

We may browse this store in the future but it is unlikely we will ever make a...

At first, we were very pleased with the service we received while we were picking out our flooring - laminate, carpet, tile. Then things started to fall apart: our flooring was "missing", then it took forever to "reorder". When the flooring finally came, two different kinds appeared with our name on it and Igor had to contact me to find out which was ours. The installers didn't bother to measure the heating vents ( the vents were right in the house) and 4 of them didn't fit; the thresholds were not correct and are loose. We called several times to have things corrected, but customer service has been poor. Very...