Warehouse Carpet & Furniture Outlet — Local services in Town of Horseheads

This is a long review, but I want to make sure that people know what an excellent establishment Warehouse Carpet & Flooring in Horseheads are to deal with. We wanted to replace the flooring in our kitchen, bathroom and adjacent hallway. Bob Sr. came to measure and provided excellent recommendations. John (office) then had to put up with us not knowing exactly what we wanted. Eventually the stars aligned. Flooring was selected and a contractor was assigned. All appeared ok at first, however, long story short, the contractor left us high and dry with an unfinished project. (no fault of Warehouse Carpet and Flooring) I called Friday evening with my concerns about the contactor not finishing the job. Early Saturday morning Bob Sr., Bob Jr. and Tyler (grandson) were knocking on my door. They told us not to worry because they were there to finish the job. Mind you, this is Saturday morning and I'm sure they have better things to do on a weekend. They finished the job and we could not be happier with the final result. We are forever grateful for their outstanding service and dedication to customer satisfaction. If you need carpet or flooring installation, these are your guys! Thank you and we appreciate...

The sales team was great, John and the gentleman that did the estimate were extremely professional and helpful. I am pleased with the product and the install itself. I am less pleased with the conduct of the installer. I work from home, and he played his music loud but worse was he swore loud enough to be heard even over the loud music. I had to keep myself on mute during my meetings anytime I wasn't speaking, and hope that he didn't say something foul when I was speaking. He sprawled his work materials out over the driveway blocking my car in, which seemed unnecessary. It would have been nice to have been able to go out to lunch. He refused to dispose of the removed carpet due to the extremely poor condition it was in. I can understand this to a degree, but it is still disappointing to pay for a service that is not rendered, only being informed of this possibility when the project has been completed. It feels a bit unfair. I understand the project was difficult, the condition of the existing carpet was shameful, but still I can't help feeling a bit sour about how the installer handled things. All in all though, I'm happy to get it done, and thankful to have...

We are / were long - long - long time WAREHOUSE CARPET - HORSEHEADS, NY "groupies" buying / purchasing ALL of our carpet needs at WAREHOUSE. On a recent visit we were shocked at what we experienced!! For some reason, CHANGED!! This was NOT the same place!! The "come over - greet - inquire/help - sincerity" NOT there, NOR did we see a man named "JOHN" who ALWAYS "seemed" to be around doing ALL the above. ...Hadn't been in for a while but - BUT - BUT the $$$-prices-$$$ "seemed" HIGH - way out of line especially for remnants.....and the overall appearance: appeared "let go", dust - dirt - items just thrown where they lay - SLOVENLY....made us really wonder, "WHAT'S HAPPENED HERE....WHY THE MESS? DID SOMEONE DROP A BOMB OR JUST GIVE UP?? " We were just "let down" at what was / used to be a fun time a relaxing experience....and why - WHY those , what we felt too high $$$-prices-$$$ for a floor covering - carpeting?...NOT at all pleased with the "look"...