Metro by T-Mobile — Local services in Town of Islip

Never Ever go to this place for any service at all!!! They are thiefs!!! I just switched to Metropcs and these people are taking your money doing shady deals. They charged me double the amount of money I was supposed to pay by switching. They label it as activation fees Sim cards etc. Etc. They even added insurance for our phones even when we were bringing our own phones without telling us anything! We called customer service because we were told we were supposed to get a code to get Amazon prime. That's how we found out the fraud. It was the store manager who handled our accounts. Metropcs corporate now knows what they are doing and they are making a report for that store and manager. They probably thought we would never find out what they did. Be aware...! You can actually switch to Metropcs over the phone and pay a lot less money. I will leave a spanish version from this review so my Latino friend do not go...

I had an extremely disappointing experience with a female employee currently working at this location. During our phone conversation, she hung up on me multiple times and provided false information regarding my service. I verified this information in real time while at another Metro by T-Mobile location, and the staff there were shocked by what she had told me. When I called back and attempted to clarify the issue, she refused to engage in the conversation once I pointed out the inaccuracies in her statements. Her behavior was unprofessional, dismissive, and disrespectful. This is unacceptable, especially from someone representing a national brand. I am in the process of filing a formal complaint with corporate, and I would strongly advise others to avoid this location based on my experience. Customer service should be based on honesty, professionalism, and a willingness to help—none of which I...

Do not go to the store and do not see Angela the woman that works there she rips people off and takes their money and puts it in her own pocket and she does not give you a receipt because they are her fees she says and she puts it in her pocket it's her money not the store's money. Go to any other T-Mobile store I highly recommend the store on 112 in Patchogue just over sunrise highway. Do not ever go to this store you will be ripped off by Angela. She needs to be fired she is not someone who should be representing...