Natures Design Group — Local services in Town of Islip

I am extremely disappointed with this flower shop and I strongly suggest everyone stays away. They were doing the flowers for our wedding at Villa Lombardi's and problems started 3 months before the wedding. My wife and I live in Florida so we had little time to visit the shop, but she scheduled an appointment when she was home for her bridal shower to have a look at what they were going to do and approve the centerpieces. So she shows up and the appointment was not in their book and they had to send her away because the owner was not there. So she wasted time and money getting there. Nicole, the owner/person in charge called and apologized and being that we're out of state, we foolishly decided to stay with them as my wife had no time to go elsewhere. My wife's bouquet was much smaller than the bridesmaids' even though that was not discussed with us prior, we would have paid more for it to be bigger! And it was wrapped with the wrong color ribbon. We had showed Nicole a picture of exactly what my wife wanted and she said "Okay that's about 30 Calla Lillies," so we agreed, how were we supposed to know 30 would be small? 30 little flowers for $175 seems extremely expensive as well. On the day of the wedding, they were an hour late delivering the bouquets and boutonnieres, which was extremely stress inducing as they arrived after myself (the groom) and the groomsmen were already on our way to the church. My wife called when she received her bouquet to ask why it was so small and Nicole offered no apologies whatsoever. Prior to the wedding we went again to approve the centerpieces. We asked for a few minor changes, one specifically being to not use a pink flower that was in it. The day of the wedding, those pink flowers were still in the centerpieces even though we had discussed it and Nicole agreed to change them out for something purple (our color). Also, they delivered the centerpieces at the last minute, DURING COCKTAIL HOUR, so when we saw the mistake it was too late for them to come back and potentially fix it. At the appointment a few days before the wedding we were promised water in the vases of the centerpieces with purple lights inside to give a purple glow. There were no lights at all in the centerpieces, although there was water... Going back to that appointment before the wedding, they were completely unprepared for it even though they told us when to come. We got there and had to sit and wait while Nicole prepared the centerpiece for 15 minutes.

DO NOT USE THESE PEOPLE!!! They will make promises, fail to deliver, and offer no apologies because they already...

Sorry, I know theses are tough times but a simple flower delivery went wrong and wasn't corrected. Long story short... I stopped at my parents house, saw flowers at the door, opened card without glasses and then realized I didn't know who sent them and then saw they were addressed to someone else. Sounds simple but I had just lost my Dad, they seemed appropriate. The florists information was not on the card or envelope. I looked up the address so that I could deliver them myself. The address didn't exist. Days later I received a call from the person who purchased the flowers hoping they were delivered to me. I explained what I happened, and I ended up delivering opened (used) flowers to another family that just lost a loved one. The purchaser contacted me due to the uncaring response from Nature's Design. I am not one to write a negative review but I tried contacting them and no one answers the phone and there isn't a voice...

Nicole sat with my sister and I to plan the floral arrangements for my mothers funeral. Her compassion and design experience were fantastic. Since my mother wore a certain perfume for many years, Nicole was inspired to create a perfume bottle made from flowers with the insignia of the perfume. It came out absolutely beautiful and it was a one-of-a-kind piece. Everything was set up at the funeral home as Nicole said it was going to be and it all exceeded our Families expectations. I have been patronizing this florist for many years and they treated me and my family like their own family members. We are very grateful for everything that Natures floral design has done in our time of need and I couldn’t possibly think of going anywhere else for all our flowers in the good times and in the bad. Thank you Tricia, staff and especially Nicole. Lenore...