Karvers Grille — Restaurant in Town of Islip

It's with a heavy heart that I write this review. Since moving nearby, I've had nothing but great things to say about Karvers. It's my most frequented restaurant in the area (we've ordered from them 11 times in the past 2 months), and I've enjoyed their food greatly. Two nights ago, I experienced some of the worst customer service I have ever seen.

My friend came over from out of town and based on my glowing recommendations, we decided to order from Karvers. He struggles with a ton of food allergies, so the easiest thing to do when ordering is to always put sauce on the side. We've both been in the restaurant industry for years, so we understand that sometimes the kitchen messes up a special request, just doesn't see it, or the hostess doesn't know the actual ingredients in the sauce. All that said, it's easiest for him to always order sauce on the side to see if he can eat it. If you've ever ordered from Karvers, you know that they don't accept special requests. Yeah, it's kinda annoying, but I get it. People love to change dishes around entirely, sub-out annoying ingredients, and make absurd requests. This destroys a kitchen, especially during a busy dinner rush.

My friend ordered the wings and since their was no option for sauce on the side, he chose the NO SAUCE option. Immediately after placing the order, he called the restaurant to explain his situation and request a side cup of the sauce he wanted. He was greeted with an immediate attitude from the woman on the other end, but after a few huffs and puffs said she'd go talk to someone about it. She came back to the phone, with an increased attitude now, and told him that she'd do him this favor just this once, but to remember that they don't allow any modifications to dishes and it wouldn't be allowed again. First off, the tone she used with a guy making a simple request was absurd. Again, coming from the restaurant industry, I understand the requests that some customers make. They can be ridiculous and it can get frustrating. But all he asked for was a side of BBQ sauce. Is that a modification to a meal? No. That's the line chef pouring out a little bit of BBQ into a ramekin and sending it on its merry way.

I apologized to him for this interaction and swore the food was going to make up for it. Welp. The food arrived, no side of sauce. He got to eat cold, naked wings that night after being treated like an inconvenience.

I do like the food that Karvers Grille makes, but I won't support a place that allows their employees to treat...

I got curbside for my family last week i tried ordering online but was unable due to not being able to edit the meals in anyway online so i had to call.

When I called it was easy but they tell me they will call me when its ready which was odd that i had to drive there wait somewhere in the parking lot and then pull to the reserved parking. My family orders takeout 2-3 times a week from many places and this is complete new process for me.

This was a sign i should have went else where because it was nothing but downhill from there. The philly cheesesteak was good the buffalo sandwich was a disappointment also the french dip. Our food was cold by time we ate due to the fact I was stuck on the phone with Karvers because the order was wrong. I was given a side dish which my child can not eat.

When i called i notified them they gave me the wrong side order i was put on hold. They picked back up and asked me the same woman asked what the issue was again i explained i was put on hold again. Next a gentleman came on the line and says “hello what your name whats your phone number whats your address upper management will contact you”. I asked him for what ? he tells me “there going to send you gift card or something”. At this point had been on the phone almost 10 min watching my food get cold trying to figure out what i can do about my child not having a side dish with there meal ,i have yet to even receive an apology. I had enough tell him ok it is what it is and hang up.

A week later i was sent a 10$ gift card ,no apology still . I was under the impression i would be contacted because i was told so which i was not. I would have told them why send me a gift card refund me for what you messed up like any other restaurant would do. A 10$ gift card is just a way to get me to comeback and spend more money.

The only reason i gave any stars is because pick up was good and because the receipt was correct so the order was take correct. They dropped the ball in the kitchen and also on checking the order when bagging it up.

Moral of my experience is this restaurant has a lack of care ,paying attention and/or of training. The person who took order did right. The kitchen did not. The person who bagged the food did not. The person who brought my order to me did right. The people on talked to on the phone did not. Upper management did not. Ill save the headache and spend my money else...

I went to Karvers today around 5pm after my 24 hour fast to try there lamb burger to break my fast. They had no table so I sat at the Bar. Immediately I do not know why but the lady at the bar right off the bat started ignoring me blatantly and I didn’t know why. 3 people came after me , she smiled at them talked to them and helped everyone else. I waited for her to take my order but she started taking other peoples orders after me, it was strange to me I just wanted a Burger. So she started talking to a customer who came after me , I still waited… once their was a break in a conversation I said politely “ Mam I am ready to order now”. She literally snapped at me , who came earlier Can’t you see I am talking to someone, needless to say I got up with the rest of my dignity and left. She said what do you want? I said no it’s ok thank you I don’t want anything. That’s not what killed me though what killed me was when I was leaving she said it in a nasty way , ok Bye. What people don’t realize is it doesn’t hurt to be kind to people, I told the manager and said I hope you have audio with your video at your restaurant so you can hear what happened. I am back home no burger with a bad experience. I did tell the Manager to let her know when someone walks in be nice and kind to them … we do not know where people come from. I was tired and hungry and I came in sad after getting the news my friends brother was found dead in a river. Ofcourse I didn’t tell them that part. What bothered me was .. she was nice to the other couple , the lady and the other new person who came why was she rude to me and I was just polite to her?I was like everyone else is white is she racially profiling me now? It bothered me so much. I am never going to that place. One immature behavior / can ruin the experience for...