Verizon — Local services in Town of Kingsbury

I went into this store and was approached by a very young man. I explained that I was due for an upgrade and wanted to get something comparable to what I had. The young man asked me what I wanted to spend and I again, showed him my phone and said something comparable to this. He went in the back and came out with 3 very pricey phones. I was about ready to walk out as I felt he was not listening to his customer. ( Turns out, he was from another store) Another young man kind of stepped in, looked up my phone and told me it was about $250 phone. He looked at my usage and listened to me, told me he had the perfect phone for me, however, he did not have one in stock. He took my information and told me he would call me the minute they came in. It took a little while for it to come in ( I guess it is a popular one) but he called me. I went in and he and another young woman helped me and I left a very happy customer because he listened to me instead of just trying to sell me a phone. I would recommend to all my family and friends that they go there for the great...

After a frustrating phone call with a local store rep—where I was met with dismissiveness and a lack of professionalism—I was ready to walk away from the company entirely. As a former sales manager, I know that even when a sale is lost, customer service should never be. Unfortunately, that call missed the mark entirely. But then I spoke with Ryan, the store manager at the Hudson Falls location, and everything changed. Ryan was the embodiment of what customer service should be: respectful, attentive, and genuinely solution-oriented. He listened without interrupting, offered thoughtful options without pressure, and made me feel like a valued customer—not just another transaction. His professionalism and kindness stood in stark contrast to the earlier call, and it’s because of Ryan that I’m even considering staying with the company. Ryan didn’t just salvage a situation—he elevated it. If more representatives approached their roles the way he does, customer loyalty wouldn’t be a challenge. He’s a credit to your team, and I hope his leadership sets the...

Given a “bad phone”, acknowledged that it’s a bad phone with its repeating issues, promised a new phone by Renee almost a month ago and no one is contacting me back with when to pick it up. Cannot drive thru “dead spots” without the phone fritzing (deactivating) EACH time. I then have to reboot the phone while in a WiFi area or it will Not reactivate. I’m going to be driving thru VT soon (lots of dead spots) and will not have WiFi to restart the phone each dead spot so it’s important that I have a working phone in order to access the GPS! It’s a 12pro (so it was expensive!!) and I would think they’d honor their word! Getting very frustrated!! Never have had these issues on such an expensive phone! And this stores employees don’t even care. I’m thinking I’ve been being ‘put off’ and it’s not being ordered... Update-finally received a “new” phone but it still does the same thing. Called Verizon wireless and am being told it’s the Verizon service, so pretty much “it’s the way it is”... our other phones do not do this, just the 12Pro!?! ...