Carpet Gallery Of WNY — Local services in Town of Lancaster

Had this place install carpet and flooring. The carpet guys left a mess, and the flooring guys were WORSE! They managed to turn a 1 day job into 3 DAYS!!! I guess that's what happens when you knock off at 2pm the first day. 🙄 The owner seemed nice, but was not about to upset his crew (and even said so, because he 'needed them to work') even after they spoke to me so completely inappropriately that I told the guy in charge (if you call it that) that I would throw him out of my house! I was told by the store to show the guys my concerns. When I did, I was met with attitude, and told they couldn't finish if I kept talking. ???? REALLY???? I WILL NEVER USE CARPET GALLERY AGAIN! Too bad for them, as we have a ton more work we're doing and they just lost all the business. 😏 Hoping Marty (the owner) and his buddy's (the 2 man floor crew) learned something, but I'm guessing not. Complete ignorance and TERRIBLE customer service!! I'd leave NO STARS if that...

I specifically chose Carpet Gallery because they sold the carpet I was looking for; Karastan. Karastan is a quality luxury carpet with a lifetime warranty. Marty, the owner took care of me as soon as I entered the store. He loaded sample boards into my car and was very helpful and friendly. I took the samples home and my husband and I took a week to decide on color and fiber. We decided on Tranquil Shades in the color London Fog. As soon as I called Marty to tell him our color choice, He sent someone within days to measure. My husband went in and paid a deposit and the carpeting order was placed. There was 2 flaws in the carpet that we noticed after installation. no Worries because Karastan is warranted. Marty reordered the carpeting and set up another day for us. Everything was smooth after that. the installers were great and we love our carpet!! Thank you Marty &...

Marty the owner was wonderful to my parents. And Jim and Joe the installers were professional and friendly and did an amazing job. My parents are so pleased with how their bathroom floor turned out they are thinking about getting a kitchen floor now! And choosing Carpet Gallery was a fluke. We only went there because of the reviews online. But they had floor samples that NONE of the other flooring places around here had. We needed a floor that had orange brown and grey (a tricky combination) and they had one! The inside of the store, at first glance, was a little intimidating, because it resembles more of a warehouse than a Carpet Smart type store. But the men inside directed us to where we needed to look and then we could focus just on what we needed to focus on. So for us and with these specific individuals we worked with it...