Fort Drum Commissary — Local services in Town of Le Ray

DeCA is consolidating their selections so the options at the store are extremely limited except for packaged foods. Commissary's used to carry a large selection of local goods but that is no longer true. They recently stopped carrying River Rat cheeses which is hugely disappointing. The contract for the deli recently changed hands and they decided that pickles weren't a necessity for deli sandwiches. It's thoroughly disappointing to visit the commissary.

Reducing costs is not the only goal if you want to continue competing for your customers. Invest in products not getting rid of them, invest in local products that actually support the greater local economy, invest in improving your staffing because you pay your employees woefully little. Not cutting cost by cutting services and reducing your value to your customer.

Post COVID update: the deli counter is far worse and they've raised prices significantly (3.99 - 7.99). Everything else I said still applies.

Produce selection and quality has taken a giant nose dive. It's really sad to see all the wilted lettuce and leafy greens, soft zucchini and root veggies, and disgustingly slimy mushrooms. It's a bad look.

3 year update: the deli counter contractor continues to be the absolute worst. Obviously you chose the lowest bidder who obviously provides the worst customer service and provide ZERO VALUE to the customer. The bread size for sandwiches continues to shrink while you continue raising prices and simultaneously offering getting options.

You should be ashamed of...

First of all, it's open 7 days a week and closes at 9pm every day of the week. I've never seen that at any Commissary in 30 years. My only complaint with the Commissary are the expiration dates on their products. It should be First In, First Out, but that's not the case. I will find the newest items in front, and it looks like they pushed the older items to the back, so when customers pick up the ones in the front, you are left with the products in the back that are at, or beyond their expiration date. If it happened once or 20 times, I could understand, but it happens at least twice a visit...times that by at least one visit every 1-2 weeks, and you get my issue. I thought it could be customers too, because, let's be honest...customers are the worst, but I have witnessed many stockers pushing the old stuff to the back to make room for the new products instead of pulling them out, putting the new items to the rear, and placing the older items up front. Since it's open 7 days a week, I will have to forgive them...

The only reason I’m even giving it three stars is because it’s actually cheaper than going somewhere else and I actually save a bit more as opposed to shopping at Walmart, etc.. however, that’s not to detract from the fact that the product/meat selection quality here is awful. It’s sad and honestly pathetic to see the amount of soldiers & their families complain because they bought meat that wasn’t fresh and had to throw it out. My experience was that I had bought some salad mix and noticed it was browning even though the date on it was still good. Luckily I didn’t get sick or anything. I had informed the commissary but have heard nothing back.

Just a heads up if you buy meat that’s about to go bad, or is already bad, or even buy produce that looks/tastes horrible, the selection here is below standard, and definitely needs to be addressed so that hopefully it will not continue to be an ongoing issue. I’m really hoping for there to be a proactive...