Baseer Oriental Rugs — Local services in Town of Mamaroneck

Purchased an expensive Rug from these folks on ebay. The rug arrived quickly and the space the rug was intended for was not ready so it had to kept wrapped up for about 4 weeks. When it was installed in the space I discovered the rug had a large stain. When contacted Baseer suggested it wasn't a stain, it was the nap of the rug. When I sent more detailed photos clearly showing the stain, they suggested that I clean it myself which is not an acceptable answer for a rug nearly $2000. When I sent in for a refund to ebay, Baseer quickly denied the refund and stopped communicating. I don't know about you but I don't expect to spend that much on a vintage rug and have it arrive with significant stain? They left me out to dry on this one. Take it for what it's worth. Its was also nearly a foot shorter than they advertised. I had to buy another run to place under it to accommodate for the error. Strike 2. See photos.

I received a phone call from the owner regarding the issue I had with the rug purchased on ebay. He explained why he could not honor a return through the Ebay platform based on eBay's rules which made sense. He instead offered to have the rug cleaned and returned to me and he would cover the cost of the cleaning and return shipping which is more than fair for any business to offer in such a situation. They made an honest effort to clean the rug, get the stain removed with as little cost an...

I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with ripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not.

I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing—which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to “fix” the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures).

When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service.

To be fair, Baseer’s prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver.

Absolutely terrible customer service. Stay away...

Highly recommend Baseer and his business! We have purchased several high end rugs from him and have used them to clean and repair several rugs. Baseer is extremely professional, responsive, very friendly and customer centric. For our last purchase, Baseer brought multiple rugs to our house, some that we identified on line and others that he selected and recommended based on his review of the house spaces. He patiently moved furniture and laid out each rug to help us assess each option. There was no pressure to buy the most expensive rug but rather he concurred on the best option for the home. Baseer is very personable and trustworthy. We will continue to use his services for future rug purchases! He also owns a charming store in larchmont which is a wonderful venue to view some of his beautiful inventory. But he also has optionality to source thousands of rugs which can be brought to his shop or to a home for viewing. Highly...