Stickley Furniture — Local services in Town of Manlius

Severely disappointed in the absolute lack of follow up customer service!! We ordered a sectional in FEBRUARY 2021 and we are most recently told “your order is right on track for delivery as was promised. Delivery in early January!!! That’s NOT the date I have been told just 2 weeks ago! The sales person left a voicemail with her characteristically fake, upbeat tone of voice, suggesting we should be happy that our order will arrive in January. We have been told month after month it was “on track” for arrival in Fayetteville in mid-November with delivery to be set up in December. When I responded to the sales person I informed her that she was wrong in telling us we were “on track” with the dates she discussed with us!! She didn’t follow up, apologize or show any interest in our concerns.

All I can surmise from the super poor “after the sale” customer care is that staff is way too busy booking more and more sales.

It is fast approaching a full year since we handed over a 50% deposit and ordered. At this point if I don’t hear from someone who seems to care that we’ve been hung out to dry, we will demand our money back. And we will Never bother to...

Update: Regional Manager researched the matter, and confirmed the order was placed incorrectly. He has assured me that a rush order has been placed for new cushions. I am hopeful this will resolve the issue.

Very disappointed with my recent Stickley experience. Ordered 5 pieces in September, and had to wait 4 months for delivery, after sales staff repeatedly did not verify availability of chosen fabrics. Then multiple pieces were delivered with wrong cushion filling. Stickley immediately said they would make it right, but 6 weeks later, absolutely nothing has been done, and I am still getting the runaround. I keep calling, they keep assuring me it will be taken care of, but then I receive no follow up communication, and when I call back, I learn there has been absolutely no action taken. Have bought several pieces at Stickley Audi in the past, and quality & service were always fantastic. I'm so frustrated & discouraged at the lack of response that it's driven me to post a negative review on line - a first for me. Very...

My wife and I recently purchased our first few Stickley pieces and could not be happier. The quality of everything they sell far surpasses that of any other options. This is the flagship store and it seems like they have everything! We had the pleasure of working with Mary Beth, and just like a bunch of other reviewers stated....she is incredibly pleasant, patient and it seems like she treats her customers the way she would want to be treated while shopping. She is a wealth of knowledge, remembers details, and even takes notes and when she says she will call you back or find information for you, she does it. She is a very trustworthy lady which makes buying high end furniture a fun and easy experience. Another nice thing is that she did not rush us or hover or make us feel pressured to buy, and that put our minds at ease. You will not find better quality furniture and the price accurately reflects the labor involved in crafting each individual piece....a lot of which is crafted right here in NY. We will be back...