Newfane Rehabilitation and Health Center — Local services in Town of Newfane

Today I visited a family member. It was appalling. The nurses/staff were crude and unengaged. I asked for a record of her current meds and the nurse/aide acted like I asked her to do something out of her job description; completely unwelcoming, distracted and aloof. What was the worst, was the condition of the room. There were towels soiled with feces on the bathroom floor, the sheets and pillow cases were stained. When I asked the nurse/aide for a fresh sheet, she mumbled something under her breath, did not look at me once and painfully made her way into the linen closet that was 2 feet away from her. I stripped my mother's bed and was horrified to see the filth and stains. I asked nurse/aide if this was typical and she replied "they get worn". At this point I went down to the receptionist and requested maintenance or if I should just go ahead and call the state. Maintenance finally arrived. I walked back to my mother's room and the guys brought a new mattress. This place smells horrible and people who work for the state know they have many issues. This is the skilled nursing section where a bed can cost between $10, 000-$16,000 as told by medicaid/business manager Debbie. To this day I'm not actually sure what the rate actually is. Speaking to a social worker requires calling and leaving messages, maybe to get a call back that has a punitive tone with them saying, “I just started here”. If you cannot interact with people who are, at times incontinent, you should really do something else. The "social workers" are very deficient in their ability to harness their attitudes when asking the simplest of questions and have more professional allegiances to supervisors than to clients/residents. Owners Yisroel Bornstein, Nisson Hirsch, Naftali Minzer, et.al. are common thieves. *apparently, per NYS inspection record, the mattress issue is nothing new as there was a citation from 2021. Lastly, I think we know it is all too common that a facility like this is a business model and its express condition and lack of overall care is simply to maximize profits. One such area is Medicaid billing for services not rendered, keeping people on skilled nursing without cause and falsifying records as needed. *2025, the facility still reeks of feces upon entering. Investigation of rep payee...

I’d give 10,000 negative stars if I could. Absolutely the worst place for any human to be condemned to living. My dad was sent here from Strong Hospital for rehab after 2 skin graft surgeries & sadly spent his last days in this hell hole where I wouldn’t send my worst enemy. Seriously. COVID-19 threw a wrench in things & after a month at Newfane, he was too frail to move somewhere else, not to mention Newfane social workers made it beyond difficult to move him so Newfane could keep getting paid by Medicaid. They kept him in the rehab wing even after being declared “failure to thrive”& stopping all therapy, at which point he was technically considered a hospice patient. The place reeks of urine & feces as soon as the exterior doors open. The older woman who greets you at the front desk is miserable & rude al the time. There are some staff who genuinely care & do their best but you can tell they’re extremely overwhelmed & close to burnout. My dad couldn’t feed himself & they wouldn’t feed him. I live 1300 miles away, so I couldn’t be there to feed him daily myself. They exploited & prolonged his suffering to make more money from Medicaid. I’m disgusted the state hasn’t shut them down after multiple complaints & all the unsanitary conditions. The night he passed, one of the nurses called me in the final 3 hours, yet they told me he’d “turned for the worst” roughly 24 hrs earlier & never contacted me so I couldn’t/t book a flight to be there. No one, other than the nurse on duty that night, contacted me after his passing. ZERO expression of condolences! It goes to show the state regulations are too lax or someone is ignoring them & Newfane owners are greedy with zero HUMAN REGARD!. Sickening. Just beyond sickening. This hell hole of a place seriously has me re-prioritizing my financial future to ensure I don’t end up in a dump...

This facility is not appropriate or safe for any of your loved ones. The condition of the entire facility is awful. It is run down and dirty. The staff that I encountered just this past Sunday was very uncooperative and uncaring. They literally put my family member in a wheel chair all day and sat him outside the nurses station. There was little to no interaction with him while they 3-4 nurses sat in their office eating and talking. There are many unsafe conditions. My family member has fallen out of bed multiple times and now they have his bed basically on the floor with a mattress next to the bed and you can barely walk into the room, none the less try to fit a wheel chair through the doorway. He has been in Newfane for a week, released from the hospital for rehab and has gotten worse just by being in this god awful place. How does that happen if these employees are in the rehab and healthcare occupation. No one cares; no one takes the time to evaluate and assess one's condition; either physically or mentally. Their idea of rehab is to put him in a wheelchair out in the hall while staff can supposedly "watch" him. After only a week he has the beginning stages of bed sores. His room was disgustingly dirty. Sticky substance on the floors and they have him in socks. Gross! And his bed is basically on the floor. They haven't bathed my family member regularly. You have to ask. There was blood on the garbage bag on the outside of the trash can in his room. Most likely from when he fell out of bed and suffered a skin tear. Please don't send any of your loved ones to Newfane. Complete neglect, not clean, unsafe, rundown and staff not...